Here’s what our customer support agent Shelly has to say about balancing work and fun right this New Year
7 closing tips and tricks for telesales agents and advisors to increase sales success
5 great reasons to host virtual team celebrations and why we are taking the festivities seriously this year
How to stay motivated as customer support or telesales agent this Holiday season
We spoke to our customer support agent Nimisha and here’s what she had to say about the holidays
Gig Economy: The future of the corporate workspace
Improve Customer Service with a Knowledge Management Solution
4 best ways to master new retail customer experience
Why working with VOIZ is the next best decision you’re going to make this new year!
Customer support vs customer success: Differences you need to know
Four surefire ways to elevate agent engagement
Part II: Here’s how our agents plan on spending this festive season with VOIZ
Adaptive telesales strategies to ensure successful conversion rates
An Overview: Skills and knowledge required to be a Telesales agent
Part I: Here’s how our agents plan on spending this festive season with VOIZ
Last Christmas to this Christmas: Alyona completes one year of working with VOIZ
4 reasons you are struggling to fill your telesales team
Product knowledge is imperative for finding success in telesales. Here’s why
5 telesales myths that need to be debunked right now
How Meera and her mom found financial independence and happiness with VOIZ
Top 4 ways to know how CX metrics truly impact the results of your business
In a nutshell: How to measure and track your CSAT score?
CSAT in the customer journey and how can it be improved?
4 simple ways to become a customer support superstar
Tried and tested techniques that can help Customer Support executives combat stress
Poor CSAT situations for which you will be held accountable as a customer support agent
3 actionable ways Telesales agents can adopt the emphatic-led, customer-centric selling approach
6 signals that indicate you are cut out for customer support
10 actionable telesales tips that can help you win customers over
Raising a toast to our customer support agents this Customer Service week
4 tips to establish yourself as an impressive social media customer support agent
Soft Skills – Why does it matter the most in customer service and how to master it?
8 ways an agent can get better and increase First Call Resolution
Gracing our space today: A family of super-agents
A sneak peek into the life of our 60-year-old agent
This is how our special needs agent found his footing in VOIZ
How becoming an agent gave this stay-at-home mom a career re-do
A complete walk-through of how Chithra landed her first project at VOIZ
How do Customer Support professionals deliver better customer experiences over Chatbots?
Better chatbots for better collaboration for an evolving workforce
Tried and tested ways to improve FCR in your company
5 ways to make your Customer Service and Telesales profile stand out
Top 5 essential customer service metrics to keep track of
Three steps to outsource your customer support effectively and effortlessly on VOIZ
Application to landing gig jobs at VOIZ: Process in a nutshell
On-premises vs Remote in CX: 4 differences you need to know
How to Hire Customer Support or Telesales Team effortlessly
Best ways to generate revenue from your customer support Process
3 ways support agents can be trained to sell
A simple three-step guide for agents to get on board with VOIZ
5 foolproof ways for agents to deal with difficult customers
Everything one needs to know before becoming a remote contact centre agent at VOIZ
3 effective ways in which agents help build lasting customer loyalty
Transform your physical disabilities into opportunities in the Gig world
Why gig work can bring you back in business after your career break
Stay-at-home parents can also be full-time working parents! Here’s how!
60 is the new 30. Second-start your career
Here’s how Students can earn some extra cash with VOIZ
The Do’s & Don’ts of Working Remotely
9 Reasons to get to work remotely ASAP!
10 vital skills required to make a successful career in the CX industry
The pursuit of Innovation in CX
How to improve your Customer experience remotely and save up to 50%
What does it take to deliver an ideal customer experience?
A day in the life of a remote CX professional from VOIZ
Multi SAAS Vs a full suite SAAS for CX setup
Money, Quality & Scalability — how do they stack up in a Traditional Vs Remote CX?
CX — Explained
Advantages of moving Customer Support to a remote setup
Ai in CX, where and how
Customer experience management for start-ups & SMEs- Challenges & Solutions
CX trends in a remote workforce
Here’s why and how you shift your Telesales Customer Support process to a remote model
‘Hit the mark’ this summer with our top productivity tips to kickstart your motivation
‘Summer lethargy’ is a real thing. There’s a reason why schools close for their longest break during the…
Five Benefits of “VOIZ’s Technology-Enabled” Gig Platforms
VOIZ’s Tech-Enabled Gig work is here for good – representing an exciting work arrangement that can bolster demand…
10 actionable telesales tips that can help you win customers over
Selling a product or service has always been challenging. But selling the same over the phone is more…
10 vital skills required to make a successful career in the CX industry
Customer service is all about looking after the needs and concerns of the customers, but when we speak…