The reopening of markets over the last few months has had a positive impact on businesses as Indian INC has now reportedly upped its

Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant

At this point, remote work is built into the cultures of various companies. Like most areas of business, the CX disciple has had its share

We are going to kickstart this article by saying that the worst mistake that most organizations and SMBs make is wearing too many hats and

Having the right talent or personnel is fundamental to achieving maximum productivity and efficiency for companies of any size; be it a

Gig work marketplace – VOIZ has raised seed funding of $2 million led by Omidyar Network India and other investors. Omidyar Network

Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant

Would it surprise you to know that the easiest part of a telesales call is the opening? At this point of initial contact, you cannot

Customer service, if properly invested in, can help activate a plethora of new customer acquisitions. For this to happen CX agents must be

Dealing with a difficult customer through a phone call, email, text messages, or social media; can be a challenge to bring about a positive

Emotional intelligence is incredibly compelling when it comes to handling conversations with clients as it has the power to either make or

Most of the agents we have working with us used to work in different career zones before joining us as support or telesales agents. And