Call centre vs Help desk: Is there a difference?

The terms “call centre” and “help desk” get thrown around a lot when companies want to send their clients to the right place to

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New and improved list of communication skills to impress your customers and your supervisors with

Customer support is sometimes challenging and sometimes it can be one of the most rewarding experiences there are. But it is important to

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Top 5 reasons to start working with VOIZ right now

Now you must be wondering why working with VOIZ is any different from working with any other company where you can work from home. Most of

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Part II: Top 5 burning questions job seekers have about applying to jobs at VOIZ

Being a freelancer can be both pressurizing and gratifying at the same time. Whatever your process is, you are most likely to experience a

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Top 4 benefits of how telesales can help in the growth of the Healthcare industry

Healthcare is undeniably one of the fastest and largest growing industries there are there at the moment. It is no secret that it is a

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Vol II: Let our agents tell you why they think you should be the one to sign up with VOIZ next

What’s the ‘perfect job’ essentially made of? Typically the ones with attractive salary packages and benefits must be accompanied by

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Listen to what our agents have to say about why you should be the one to sign up with VOIZ next

By staying in constant contact with our agents and employees, we know that work sometimes can be a source of chronic stress. In fact,

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Top four types of customer service to know about to find what interests you (and become a better support agent)

If you are new to the customer service industry, then you must know that a customer support representative is key in enhancing the

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7 ways how VOIZ empowers its telesales and customer support agents

In today’s technologically driven world, customer expectations are evolving and almost always at their peak. At VOIZ, we believe that all

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Top 6 acknowledgement statements for customer support agents

Words have an immense amount of power. They have the potential to create and the capability to destroy. Words have the power to sway a

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Do your customers prefer talking to chatbots or actual human agents

Chatbots have become very popular for their ability to save time and resources by automating customer services. At VOIZ, we believe that

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How our travel vlogger Sid found a job with VOIZ

Life as a travel blogger may sound like a dream to many, but only a few know the difficulty behind keeping up that lifestyle. The life of

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