Key guide to understanding ‘business process outsourcing’ in a nutshell

In today’s age of connections and highly digitized processes, the difference between a successful business and one that is not in the

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Part II : 5 benefits of working with VOIZ going by what our agents have to say

VOIZ takes great pride in being a reliable source of employment for thousands of agents working on the platform today. We have partnered

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Part I: 6 benefits of working with VOIZ as per what our agents have to say

At VOIZ, our agents make us who we are! Most of our agents who join us have been with us throughout the course of the company. These are

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Top 6 perks attached with being a telesales agent at VOIZ

Telesales as a career is indeed underappreciated because of the reputation it has garnered in the past. It is time that this perception

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How VOIZ is the solution to providing customer support services for companies

Customer support is a vital part of business operations that can make an impact on the overall image and reputation of the organization.

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4 best ways you can stand out to hiring managers while you are job hunting

Making a memorable impression on recruiters or employers can have a huge impact as it can help you land the job you want. At VOIZ, there

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How Joe went from working on a train to now working with VOIZ

At VOIZ, we take pride in sharing the stories of our agents. Where they are from, where they used to be and where they are now. It adds

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Understanding customer expectations and how you can fulfil them as a customer support agent

One of the most challenging aspects of being a customer support agent is exceeding customer expectations. According to Acquia, 66% of

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3 myths surrounding customer support and telesales jobs that we are busting today

The telesales and customer support job industry has received a lot of flak in the past regarding job growth, employment freedom, etc. But

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Actionable ideas and measurement methods to provide first-class customer engagement

The emergence of the digital era brought with it the concept of ‘customer engagement’. That is not to say that engagement is strictly

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4 ways agents can handle unexpected high call volume while keeping callers happy and satisfied

Story points-Introduction Call spikes and why it’s necessary to handle these spikes -Ways to handle:1. offer a call back

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Everything you must know to provide first-class customer engagement

Today, a ‘purchase’ is only the beginning of a customer’s journey with your business. Customers of today require a lot more attention

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