The question, “How to deal with rude customers” can often be frustrating as well as difficult to answer. No one likes being on the
If you have never worked before and are experiencing a want to work but feeling stuck; then let us tell you that it is never too late to
The world is changing rapidly and so is customer support. Customer support is becoming a vital driver of customer loyalty, how a company is
We all have 24 hours a day. And while that seems like a lot of time, not all of us are able to make the most out of every minute of the
Research by Microsoft discovered that 54% of global customers have increased their customer service expectations that they did a year ago.
At VOIZ, we have plenty of agents who have come from various backgrounds and all walks of life. We have professionals who started off with
Conversational AI and Chatbots are recurringly used interchangeably to expound the same thing, which to a small extent is valid but in the
Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency
Support agents who are used to working remotely face their share of challenges as do support reps who have just started in their career
We have come a long way from the first-ever telephone call made by Alexander Graham Bell in the year 1876 to the gazillion calls that are
As these statistics show, it is of utmost importance that companies dedicate their efforts to delivering incredible customer experiences.