7 best time management hacks to know before you get started on your customer support or telesales role

We all have 24 hours a day. And while that seems like a lot of time, not all of us are able to make the most out of every minute of the

Read More

After-Call Work: Why is it important and its benefits?

Research by Microsoft discovered that 54% of global customers have increased their customer service expectations that they did a year ago.

Read More

This is how Murali moved from being a taxi driver to a customer support agent

At VOIZ, we have plenty of agents who have come from various backgrounds and all walks of life. We have professionals who started off with

Read More

Conversational AI vs Chatbots: The difference and why they must never be mixed up

Conversational AI and Chatbots are recurringly used interchangeably to expound the same thing, which to a small extent is valid but in the

Read More

Live Chat 101: The significance and impact Live Chat has on CX

Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency

Read More

Top 4 challenges remote customer support reps face and how VOIZ can help

Support agents who are used to working remotely face their share of challenges as do support reps who have just started in their career

Read More

How to Improve Customer Experience in Call Centers?

We have come a long way from the first-ever telephone call made by Alexander Graham Bell in the year 1876 to the gazillion calls that are

Read More

5 Things That Drive Efficiency in Customer Experience

As these statistics show, it is of utmost importance that companies dedicate their efforts to delivering incredible customer experiences.

Read More

Live chat support 101: 6 common mistakes to acknowledge and avoid

Live chat is popular for its quick responses and resolutions to customers’ queries and inquiries. Let’s also not forget to mention

Read More

4 common risks associated with outsourcing your customer support and tips to help mitigate them

To outsource your customer support services or not! Now that is an important decision to make as it has far-reaching implications and

Read More

4 female agents speak about how working with VOIZ has empowered them to become ‘better’

While we don’t need a particular day to celebrate women or our female working counterparts, we do want to acknowledge the wonderful work

Read More

Work smarter not harder: 4 tips on improving your productivity while working remotely

The workload and your list of responsibilities will only get bigger and heavier. Regardless of your job or industry, there are not enough

Read More