We all have 24 hours a day. And while that seems like a lot of time, not all of us are able to make the most out of every minute of the
Research by Microsoft discovered that 54% of global customers have increased their customer service expectations that they did a year ago.
At VOIZ, we have plenty of agents who have come from various backgrounds and all walks of life. We have professionals who started off with
Conversational AI and Chatbots are recurringly used interchangeably to expound the same thing, which to a small extent is valid but in the
Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency
Support agents who are used to working remotely face their share of challenges as do support reps who have just started in their career
We have come a long way from the first-ever telephone call made by Alexander Graham Bell in the year 1876 to the gazillion calls that are
As these statistics show, it is of utmost importance that companies dedicate their efforts to delivering incredible customer experiences.
Live chat is popular for its quick responses and resolutions to customers’ queries and inquiries. Let’s also not forget to mention
To outsource your customer support services or not! Now that is an important decision to make as it has far-reaching implications and
While we don’t need a particular day to celebrate women or our female working counterparts, we do want to acknowledge the wonderful work
The workload and your list of responsibilities will only get bigger and heavier. Regardless of your job or industry, there are not enough