It is not a good practice to just have hundreds of leads. At VOIZ we firmly believe that you need to have the capacity to close rather than

It cannot be denied that there are different types of positions in the world of CX. There are many options for a remote agent to choose

Most kids have the privilege of focusing on education before getting a job and supporting themselves and their families. In today’s day

Customers often expect more than the scope of what you can do. Customers tend to do this because they are not aware of the policies, rules,

‘Summer lethargy’ is a real thing. There’s a reason why schools close for their longest break during the hot summer months. We only

What’s the first thing that comes to your mind when you hear the term “Vanilla Jobs”? Most will undoubtedly think of Vanilla, the ice

Tips to balance personal and professional realms from our full-time parents AKA super agents!  Working at home can seem like a dream

A customer support agent or CX talent’s job is fast-paced and requires rapid multitasking regardless of the process he/she is a part of.

To be reactive and figure things out as you go or to be proactive and plan in advance, seems to be a question most often thought about but

As it is popularly known, learning how to properly take calls in a call centre is truly a delicate art. The way you answer your customer

Nobody can deny the weight of the responsibility of working as a customer support representative. As the face of the company and the first

Are you considering rejoining the workforce after a long parental break? Then continue reading as we tell you why you are an asset to the