Live chat is popular for its quick responses and resolutions to customers’ queries and inquiries. Let’s also not forget to mention

To outsource your customer support services or not! Now that is an important decision to make as it has far-reaching implications and

While we don’t need a particular day to celebrate women or our female working counterparts, we do want to acknowledge the wonderful work

The workload and your list of responsibilities will only get bigger and heavier. Regardless of your job or industry, there are not enough

Live chat is considered to be one of the most dynamic ways to communicate and interact with customers. Companies are under constant

The customer service ecosystem is persistently evolving. Brands and agents alike must keep up with these changes by learning from every

Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency

VOIZ is a place where call centre agents or telephone operators have the choice of being a part of the inbound and/or outbound processes by

As customer support agents, we are constantly faced with the pressure of delivering great services to our customers in record time. Being a

Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant

Technology has changed the daily habits of consumers to a point where companies are pressured to modernize their support systems to match

A phenomenal team for labour-intensive customer support or service is crucial in setting the seal on long term development and progress for