Ai in CX, where and how

Like any other progressive technology company, CX frontrunners are experimenting with the power of AI in automation for a few years now.

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Customer experience management for start-ups & SMEs- Challenges & Solutions

Challenges and solutions 1. Level of automation Problem: To automate or not? Nice-to-have or a necessity?  This has always been a

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CX trends in a remote workforce

After COVID-19, businesses are realizing that working from remote locations — once questioned —turned out to be far more effective than

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Here’s why and how you shift your Telesales Customer Support process to a remote model

Why remote? Zero hardware requirements Like in the physical office space, you don’t need PBX boxes or telephone lines. With a mobile

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