A decade ago, telework or remote work was not an option given to the employees by businesses except for special cases. It’s also because

Like any other progressive technology company, CX frontrunners are experimenting with the power of AI in automation for a few years now.

Challenges and solutions 1. Level of automation Problem: To automate or not? Nice-to-have or a necessity?  This has always been a

After COVID-19, businesses are realizing that working from remote locations — once questioned —turned out to be far more effective than

Why remote? Zero hardware requirements Like in the physical office space, you don’t need PBX boxes or telephone lines. With a mobile