Like any other progressive technology company, CX frontrunners are experimenting with the power of AI in automation for a few years now.

Challenges and solutions 1. Level of automation Problem: To automate or not? Nice-to-have or a necessity?  This has always been a

After COVID-19, businesses are realizing that working from remote locations — once questioned —turned out to be far more effective than

Why remote? Zero hardware requirements Like in the physical office space, you don’t need PBX boxes or telephone lines. With a mobile