The pursuit of Innovation in CX

In 2021 contact centres are pushed to advance to the next level of modern technology … The pursuit of Innovation in CX Read More

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How to improve your Customer experience remotely and save up to 50%

During the pandemic, to ensure customer support continuity the technology landscape shifted to remote working … How to improve your

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consumer experience

What does it take to deliver an ideal customer experience?

Customers don’t expect you to be perfect. They do expect you to fix things when … What does it take to deliver an ideal customer

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customer experience jobs

A day in the life of a remote CX professional from VOIZ

We are entering into the work-from-anywhere times. To attract CX talent, companies were providing good … A day in the life of a

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Multi SAAS Vs a full suite SAAS for CX setup

What is SAAS  SAAS, Software-as-a-service is a delivery model that runs on the cloud and … Multi SAAS Vs a full suite SAAS for

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Money, Quality & Scalability — how do they stack up in a Traditional Vs Remote CX?

When it comes to CX planning, the three major concerns for any CX leader would … Money, Quality & Scalability — how do they

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CX — Explained

CX, customer experience is the overall experience or a feeling the customer gets out of … CX — Explained Read More

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Advantages of moving Customer Support to a remote setup

A decade ago, telework or remote work was not an option given to the employees … Advantages of moving Customer Support to a remote

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Ai in CX, where and how

Like any other progressive technology company, CX frontrunners are experimenting with the power of AI … Ai in CX, where and how

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Customer experience management for start-ups & SMEs- Challenges & Solutions

Challenges and solutions 1. Level of automation Problem: To automate or not? Nice-to-have or a … Customer experience management for

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CX trends in a remote workforce

After COVID-19, businesses are realizing that working from remote locations — once questioned —turned out … CX trends in a

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Here’s why and how you shift your Telesales Customer Support process to a remote model

Why remote? Zero hardware requirements Like in the physical office space, you don’t need PBX boxes … Here’s why and how

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