In the famous words of Stan Phelps, ‘Customer experience isn’t an expense. Managing customer experience in the right way builds your

After any point of contact, numerous questions can be asked to customers to understand their overall experience a little better. Customer

According to Luis Hernandez, VP of Customer Success at Geckoboard, “Conducting customer satisfaction research, such as CSAT surveys, can

Providing great customer support may be hard to deliver, but it is not impossible. Support agents are the voice of the brand and get to

A customer support agent or customer support talent’s job is fast-paced and requires rapid multitasking regardless of the process he/she

A major factor why companies and agents alike rely on CSAT scores is its simplicity. It is an effective way to close the loop on a

A breakthrough product a powerful presentation, or even a successful pitch is sometimes not enough when to make the sale. While there are a

Most people have a perspective that customer support holds roles only for entry-level positions only but that is not so. While there is the

Selling a product or service has always been challenging. But selling the same over the phone is more challenging. When it comes to

During normal times i.e before the Pandemic, customer service jobs were reported to be tough but ever since the Pandemic hit, things are

Before telephone calls, the postal service was the quickest way to communicate customer complaints, feedback etc. Then came the telephone

The customer experience industry largely depends on employees to have a number of interpersonal skills or soft skills. Whether it is