Would it surprise you to know that the easiest part of a telesales call is the opening? At this point of initial contact, you cannot

Customer service, if properly invested in, can help activate a plethora of new customer acquisitions. For this to happen CX agents must be

Dealing with a difficult customer through a phone call, email, text messages, or social media; can be a challenge to bring about a positive

Emotional intelligence is incredibly compelling when it comes to handling conversations with clients as it has the power to either make or

Most of the agents we have working with us used to work in different career zones before joining us as support or telesales agents. And

So you’re unemployed or currently looking to change your career and are frantically hunting for a ‘good’ job. Well, finding a job is

Happy employees are the keys to a smooth and successful organization. Not only is a satisfied employee a retained employee but also an

The phrase ‘customer is king’ could not be more accurate in this scenario. It is true, that all the power resides in the hands of the

Customers often expect more than the scope of what you can do. Customers tend to do this because they are not aware of the policies, rules,

We are starting off this article by saying that there is no better time to freelance than now! You may be someone who may have been doing

Source: OberloAs an agent in the email support process, you may feel the pressure to respond quickly to customers with the growing

Part I: 5 important and incredible tips for acing it as an email support representative Email support saves customers from the exasperation