At this point, remote work is built into the cultures of various companies. Like most areas of business, the CX disciple has had its share of creating new ways of fostering teamwork and collaboration in remote work environments. Companies that are partnered with VOIZ are those that prioritize CX and are now making sure that …
5 undeniable benefits of being a remote customer support agent at VOIZ Read More »
Would it surprise you to know that the easiest part of a telesales call is the opening? At this point of initial contact, you cannot possibly go wrong as there are no expectations that you need to live up to. The initial stage of your telesales call is a ‘no risk zone’ as the reputation …
4 easy moves to open your telesales call like an absolute pro Read More »
Emotional intelligence is incredibly compelling when it comes to handling conversations with clients as it has the power to either make or break customer service experiences. Customer support agents have the responsibility of solving and answering plenty of customer issues and queries, making it challenging to enhance the support experience with each and every interaction. …
So you’re unemployed or currently looking to change your career and are frantically hunting for a ‘good’ job. Well, finding a job is easier said than done. Even if you have a great CV, a well-penned cover letter and/or aced an interview, chances are you may not get the job. Job seeking may not always …
Happy employees are the keys to a smooth and successful organization. Not only is a satisfied employee a retained employee but also an ambassador for the brand, both internally and externally. According to Micheal Page’s ‘Job confidence Index Q1 2017”, the top three reasons why people in India seek jobs are to acquire new skills …
Happy agents share their satisfying experiences of finding jobs with VOIZ Read More »
We are starting off this article by saying that there is no better time to freelance than now! You may be someone who may have been doing the 9-5 for the most part of your career or someone who has grown up watching this routine, wanting to do things differently. When we ask our professionals …
6 signs you are ready to join VOIZ as a “freelancer” Read More »
Tips to balance personal and professional realms from our full-time parents AKA super agents! Working at home can seem like a dream to parents who struggle on a regular basis to balance their professional and personal responsibilities. It may feel like a whole new world but you don’t necessarily have to reinvent activities and schedules …
A customer support agent or CX talent’s job is fast-paced and requires rapid multitasking regardless of the process he/she is a part of. Customer service can get pretty stressful, especially when juggling multiple queries, dealing with people when they are at their worst, etc. One of the tougher working conditions involves sitting at a desk …
6 tried and tested techniques that can help Customer Support executives combat stress Read More »
Customer support is sometimes challenging and sometimes it can be one of the most rewarding experiences there are. But it is important to possess the required customer service communication skills otherwise you could fail to provide your customers with the kind of experience they deserve. It could also inversely affect the business or the brand …
If you are new to the customer service industry, then you must know that a customer support representative is key in enhancing the experience for the customer and representing the company in good light. While your interest lies in servicing your customers, it is important to know the different ways to offer these services so …
