In the famous words of Stan Phelps, ‘Customer experience isn’t an expense. Managing customer experience …
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After any point of contact, numerous questions can be asked to customers to understand their …
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A major factor why companies and agents alike rely on CSAT scores is its simplicity. …
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A breakthrough product a powerful presentation, or even a successful pitch is sometimes not enough …
Most people have a perspective that customer support holds roles only for entry-level positions only …
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Selling a product or service has always been challenging. But selling the same over the …
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Before telephone calls, the postal service was the quickest way to communicate customer complaints, feedback …
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The customer experience industry largely depends on employees to have a number of interpersonal skills …
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First Call Resolution is an important call center metric and a significant aspect of customer …
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