What is SAAS SAAS, Software-as-a-service is a delivery model that runs on the cloud and delivers the solution via the internet to the customer with a pay-as-you-go billing. The overheads are mostly accounted into the subscription by the provider without the customer bearing the initial infra costs—making it easy, quick and scalable. SAAS on the …
When it comes to CX planning, the three major concerns for any CX leader would be: What would it cost me? Will this system meet the quality expectations? Would it be possible for me to scale when we hit the peak load? Due to COVID, CX leaders are forced to choose a remote-based setup for …
Money, Quality & Scalability — how do they stack up in a Traditional Vs Remote CX? Read More »
After COVID-19, businesses are realizing that working from remote locations — once questioned —turned out to be far more effective than imagined. Globally, over a quarter, employees were working from remote locations and not in any of their offices. Even though most of the companies and employees were not trained or prepared for this shift, …
