Your support agents can sell too. Know when?
Customer service, if properly invested in, can help activate a plethora of new customer acquisitions. …
Gig economy
5 most effective empathetic phrases to know and use for building a strong customer-agent rapport
Emotional intelligence is incredibly compelling when it comes to handling conversations with clients as it …
Happy agents share their satisfying experiences of finding jobs with VOIZ
Happy employees are the keys to a smooth and successful organization. Not only is a …
Happy agents share their satisfying experiences of finding jobs with VOIZ Read More »
A basic understanding of customer expectations and why you need to read this now
Customers often expect more than the scope of what you can do. Customers tend to …
A basic understanding of customer expectations and why you need to read this now Read More »
‘Hit the mark’ this summer with our top productivity tips to kickstart your motivation
‘Summer lethargy’ is a real thing. There’s a reason why schools close for their longest …
‘Hit the mark’ this summer with our top productivity tips to kickstart your motivation Read More »
An introduction to VOIZ’s ‘Vanilla Jobs’
What’s the first thing that comes to your mind when you hear the term “Vanilla …
Proactive customer support and Reactive customer support: What’s the big difference?
To be reactive and figure things out as you go or to be proactive and …
Proactive customer support and Reactive customer support: What’s the big difference? Read More »
5 incredible skills you’ve honed as a mother, making you the ideal customer support agent
Are you considering rejoining the workforce after a long parental break? Then continue reading as …
New and improved list of communication skills to impress your customers and your supervisors with
Customer support is sometimes challenging and sometimes it can be one of the most rewarding …
Top 4 benefits of how telesales can help in the growth of the Healthcare industry
Healthcare is undeniably one of the fastest and largest growing industries there are there at …
Top 4 benefits of how telesales can help in the growth of the Healthcare industry Read More »
