VOIZ’s Tech-Enabled Gig work is here for good – representing an exciting work arrangement that can bolster demand and improve livelihood opportunities, especially for secondary-income earners in the Indian economy.
The Advantages of the Gig Economy
– Work without Boundaries
– Flexibility
– Freedom to Select Projects
– Potential to Earn More
Customer service, if properly invested in, can help activate a plethora of new customer acquisitions. For this to happen CX agents must be well-versed in the secrets of the trade. Here are three ways that we swear by at VOIZ, with which customer support (CS) agents can be trained to achieve maximum customer satisfaction enhancing …
Emotional intelligence is incredibly compelling when it comes to handling conversations with clients as it has the power to either make or break customer service experiences. Customer support agents have the responsibility of solving and answering plenty of customer issues and queries, making it challenging to enhance the support experience with each and every interaction. …
Happy employees are the keys to a smooth and successful organization. Not only is a satisfied employee a retained employee but also an ambassador for the brand, both internally and externally. According to Micheal Page’s ‘Job confidence Index Q1 2017”, the top three reasons why people in India seek jobs are to acquire new skills …
Happy agents share their satisfying experiences of finding jobs with VOIZ Read More »
Customers often expect more than the scope of what you can do. Customers tend to do this because they are not aware of the policies, rules, limitations and possibilities of your business. With advancements in digital communication and with social media being the ultimate court of public opinion, businesses and their customer support faux pas …
A basic understanding of customer expectations and why you need to read this now Read More »
‘Summer lethargy’ is a real thing. There’s a reason why schools close for their longest break during the hot summer months. We only wish we could say the same for those working. Staying focused and productive must be challenging especially when the heat is bearing down on you. You may not want to admit it, …
‘Hit the mark’ this summer with our top productivity tips to kickstart your motivation Read More »
What’s the first thing that comes to your mind when you hear the term “Vanilla Jobs”? Most will undoubtedly think of Vanilla, the ice cream flavour AKA the mother of all ice cream variants. If we are going with that simple metaphor, then Vanilla Jobs is the foundation of various jobs which relies solely on …
To be reactive and figure things out as you go or to be proactive and plan in advance, seems to be a question most often thought about but hardly ever addressed. Of course, some might think that it is better to be prepared and ahead of the game while others might contradict that by believing …
Proactive customer support and Reactive customer support: What’s the big difference? Read More »
Are you considering rejoining the workforce after a long parental break? Then continue reading as we tell you why you are an asset to the service industry. Sure, the thought of getting back to work after a break from focusing on your children and family can be daunting and tough but you can’t deny that …
