Money, Quality & Scalability — how do they stack up in a Traditional Vs Remote CX?
When it comes to CX planning, the three major concerns for any CX leader would be: What would it cost me? Will this system meet the quality expectations? Would it be possible for me to scale when we hit the peak load? Due to COVID, CX leaders are forced to choose a remote-based setup for …
Money, Quality & Scalability — how do they stack up in a Traditional Vs Remote CX? Read More »