chatbot

Do your customers prefer talking to chatbots or actual human agents

April 19, 2022

Chatbots have become very popular for their ability to save time and resources by automating customer services. At VOIZ, we believe that chatbots can be used to address common and simple customer queries and inquiries, allowing their human counterparts to focus on solving more complex matters. As discussed earlier, chatbots and agents tend to complement …

Do your customers prefer talking to chatbots or actual human agents Read More »

Conversational AI vs Chatbots: The difference and why they must never be mixed up

March 25, 2022

Conversational AI and Chatbots are recurringly used interchangeably to expound the same thing, which to a small extent is valid but in the bigger picture, their distinctions are conspicuous and in a business context, consequential. Therefore, conversational AI and chatbots are far from being synonymous terms.  Chatbots and conversational AI have never been more popular …

Conversational AI vs Chatbots: The difference and why they must never be mixed up Read More »

Better chatbots for better collaboration for an evolving workforce

June 24, 2021

Workforce engagement is one of the top priorities in an evolving digital workplace. Countless papers and statistics have repeatedly pointed out the benefits of a chatbot that ups employee engagement in terms of job satisfaction, productivity, etc. As a matter of fact, forward-thinking companies and establishments have started to use chatbots in a myriad of …

Better chatbots for better collaboration for an evolving workforce Read More »