THE WOMEN IN INDIA’S GIG ECONOMY The pandemic has changed the way we look at things. After being forced to work from home for almost 2 years, people have begun to understand the importance of staying close to their homes. Seeing the value in cost and the quality of life, a significant number of people …
Are you considering rejoining the workforce after a long parental break? Then continue reading as we tell you why you are an asset to the service industry. Sure, the thought of getting back to work after a break from focusing on your children and family can be daunting and tough but you can’t deny that …
Live chat is popular for its quick responses and resolutions to customers’ queries and inquiries. Let’s also not forget to mention that with live chat comes reduced wait time and more personalized support services that customers prefer. Why is ‘Live Chat’ considered to be a customer favourite? Source: Customer Think It’s not a surprise anymore …
Live chat support 101: 6 common mistakes to acknowledge and avoid Read More »
At VOIZ, we believe that work is best done when the ones doing it are in the best position to perform it. Here, you don’t have to splurge on office clothes to feel like a part of the team nor do you need to make hours worth of travelling just to get to your place …
Part II: Here are 7 more reasons why you need to sign up with VOIZ, this New Year! Read More »
The New Year of 2022 has graced us already and our work processes have been swinging regardless of the ongoing festive season. With the Holiday season comes the unending thoughts of pumpkin pies, and counting down hours till they meet friends and family that they haven’t met in a long time! So we asked our …
In today’s combative and fast paced world of endless B2B products, services and offerings, it must be noted that the terms, ‘Customer support or service’ and ‘customer success’ are often thrown around and used interchangeably. Although it is true that at the end of the day, they are about serving the customer and ensuring that …
Customer support vs customer success: Differences you need to know Read More »
Telesales is undoubtedly one of the best ways to generate or renew interest from leads, existing customers, and secure sales. A telesales agent equipped with the right kind of skills is a powerful tool to engage with prospects and gain valuable intel and information. To become a telesales agent you need to make sure you …
An Overview: Skills and knowledge required to be a Telesales agent Read More »
Christmas is right around the corner and the holiday spirit is in full swing everywhere. Heading up towards the winters, all of our people working at VOIZ are excited about the end of year holidays which includes Thanksgiving, Christmas, and the New Year. It’s the perfect time and opportunity to gather with friends and family, …
Part I: Here’s how our agents plan on spending this festive season with VOIZ Read More »
Hi there. I’m Alyona and working as a Customer support specialist for the past year at VOIZ and I honestly couldn’t be happier. ‘Tis is the season to be jolly and we couldn’t think of a better person to celebrate Christmas with! Alyona moved to Mangalore two years ago from Russia just before the Pandemic …
Last Christmas to this Christmas: Alyona completes one year of working with VOIZ Read More »
During normal times i.e before the Pandemic, customer service jobs were reported to be tough but ever since the Pandemic hit, things are even harder. Customer engagement has reached an all-new high while customer support agents have been busy adjusting to new technology, remote work and longer working hours. Agents, for the past whole year, …
Raising a toast to our customer support agents this Customer Service week Read More »
