We are entering into the work-from-anywhere times. To attract CX talent, companies were providing good infrastructure with modern amenities and a hip work culture — before moving remote — are reimagining ways to keep up the employee experience and not just productivity or attrition. Let’s have a look at a day of one of our …
A day in the life of a remote CX professional from VOIZ Read More »
What is SAAS SAAS, Software-as-a-service is a delivery model that runs on the cloud and delivers the solution via the internet to the customer with a pay-as-you-go billing. The overheads are mostly accounted into the subscription by the provider without the customer bearing the initial infra costs—making it easy, quick and scalable. SAAS on the …
When it comes to CX planning, the three major concerns for any CX leader would be: What would it cost me? Will this system meet the quality expectations? Would it be possible for me to scale when we hit the peak load? Due to COVID, CX leaders are forced to choose a remote-based setup for …
Money, Quality & Scalability — how do they stack up in a Traditional Vs Remote CX? Read More »
CX, customer experience is the overall experience or a feeling the customer gets out of all the interactions with your business or brand. Why CX can make or break your business? Because customers run your business. Right from acquiring to retaining, you spend money on your customers. So does your competition. You’re always at the …
A decade ago, telework or remote work was not an option given to the employees by businesses except for special cases. It’s also because of the lack of technology at that time. The freelancer community or the gig workforce kick-started this culture and propelled the gig economy. To businesses, they engage with these contingent workers/gig …
Advantages of moving Customer Support to a remote setup Read More »
Like any other progressive technology company, CX frontrunners are experimenting with the power of AI in automation for a few years now. When we say automation, we jump to the intend of automation replacing the manual work to save costs. Understandably, it can be viewed narrowly through this lens. New generation automation comes with tremendous …
Challenges and solutions 1. Level of automation Problem: To automate or not? Nice-to-have or a necessity? This has always been a tougher decision among CX leaders. The cost impact strongly argues towards automation being a necessity. And growing capabilities of automation excites CX leaders to test it out. On the other hand, customers hate automated …
Customer experience management for start-ups & SMEs- Challenges & Solutions Read More »
After COVID-19, businesses are realizing that working from remote locations — once questioned —turned out to be far more effective than imagined. Globally, over a quarter, employees were working from remote locations and not in any of their offices. Even though most of the companies and employees were not trained or prepared for this shift, …
Why remote? Zero hardware requirements Like in the physical office space, you don’t need PBX boxes or telephone lines. With a mobile a laptop, and a good internet connection, you can kick start your work at the comfort of your location. Immediate setupThe remote set up comes as a plug ‘ n play. Once you finalize …
Here’s why and how you shift your Telesales Customer Support process to a remote model Read More »
