A day in the life of a remote CX professional from VOIZ
We are entering into the work-from-anywhere times. To attract CX talent, companies were providing good …
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Multi SAAS Vs a full suite SAAS for CX setup
What is SAAS SAAS, Software-as-a-service is a delivery model that runs on the cloud and …
Money, Quality & Scalability — how do they stack up in a Traditional Vs Remote CX?
When it comes to CX planning, the three major concerns for any CX leader would …
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CX — Explained
CX, customer experience is the overall experience or a feeling the customer gets out of …
Advantages of moving Customer Support to a remote setup
A decade ago, telework or remote work was not an option given to the employees …
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Ai in CX, where and how
Like any other progressive technology company, CX frontrunners are experimenting with the power of AI …
Customer experience management for start-ups & SMEs- Challenges & Solutions
Challenges and solutions 1. Level of automation Problem: To automate or not? Nice-to-have or a …
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CX trends in a remote workforce
After COVID-19, businesses are realizing that working from remote locations — once questioned —turned out …
Here’s why and how you shift your Telesales Customer Support process to a remote model
Why remote? Zero hardware requirements Like in the physical office space, you don’t need PBX boxes …
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