To be reactive and figure things out as you go or to be proactive and …
Proactive customer support and Reactive customer support: What’s the big difference? Read More »
Live chat is a must-have communication tool for any business that wants to be an …
Live Chat 101: The significance and impact Live Chat has on CX Read More »
The customer service ecosystem is persistently evolving. Brands and agents alike must keep up with …
5 key elements to a strong customer support strategy Read More »
Live chat is a must-have communication tool for any business that wants to be an …
Live Chat 101: The significance and impact Live Chat has on CX Read More »
As customer support agents, we are constantly faced with the pressure of delivering great services …
Guide to shortening your Average Handling Time without compromising on quality Read More »
Story points-Introduction Call spikes and why it’s necessary to handle these spikes -Ways to handle:1. offer …
It is famously known that closing the sale is easier than initiating the first call …
7 closing tips and tricks for telesales agents and advisors to increase sales success Read More »
What exactly is a KMS?Knowledge management is a continuous process of producing, using, managing and …
Improve Customer Service with a Knowledge Management Solution Read More »
Has someone ever told you that the perfect job does not exist? Sure, we have …
Why working with VOIZ is the next best decision you’re going to make this new year! Read More »
In today’s combative and fast paced world of endless B2B products, services and offerings, it …
Customer support vs customer success: Differences you need to know Read More »
