4 crystal clear signs that indicate your business needs to outsource talent
We are going to kickstart this article by saying that the worst mistake that most …
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CX Processes
5 time-tested ways for customer support agents to deal with difficult customers
Dealing with a difficult customer through a phone call, email, text messages, or social media; …
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Proactive customer support and Reactive customer support: What’s the big difference?
To be reactive and figure things out as you go or to be proactive and …
Proactive customer support and Reactive customer support: What’s the big difference? Read More »
Live Chat 101: The significance and impact Live Chat has on CX
Live chat is a must-have communication tool for any business that wants to be an …
Live Chat 101: The significance and impact Live Chat has on CX Read More »
5 key elements to a strong customer support strategy
The customer service ecosystem is persistently evolving. Brands and agents alike must keep up with …
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Live Chat 101: The significance and impact Live Chat has on CX
Live chat is a must-have communication tool for any business that wants to be an …
Live Chat 101: The significance and impact Live Chat has on CX Read More »
Guide to shortening your Average Handling Time without compromising on quality
As customer support agents, we are constantly faced with the pressure of delivering great services …
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4 ways agents can handle unexpected high call volume while keeping callers happy and satisfied
Story points-Introduction Call spikes and why it’s necessary to handle these spikes -Ways to handle:1. offer …
7 closing tips and tricks for telesales agents and advisors to increase sales success
It is famously known that closing the sale is easier than initiating the first call …
7 closing tips and tricks for telesales agents and advisors to increase sales success Read More »
Improve Customer Service with a Knowledge Management Solution
What exactly is a KMS?Knowledge management is a continuous process of producing, using, managing and …
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