When a company is growing concerning CX, the number of customers tends to grow as well. To keep up with the growing demands of the customers, which is why companies are under the pressure to scale up the CX operations when they grow rapidly. An on-premises contact centre is a conventional setup for offices. This traditional …
On-premises vs Remote in CX: 4 differences you need to know Read More »
Many companies offer products at a similar value, the nature of various industries have thereby become competitive in nature. It is believed that acquiring new customers is difficult and generating repeat purchases from existing customers is also not an easy feat to accomplish. Customer service goes a long way when it comes to expanding and …
Best ways to generate revenue from your customer support Process Read More »
Your support agents can sell too. Know when? Customer service, if properly invested in can help activate a plethora of new customer acquisitions. In order for this to happen agents must be well-versed in the secrets of the trade. Here are three ways that we swear by at VOIZ, with which support agents can be …
There are many reasons people choose to be stay-at-home parents but ultimately the decision lies in watching your child grow and stay close to you through the day, every day. While that might be the case there will always be moments of free time where you may think of going to work but then again …
Stay-at-home parents can also be full-time working parents! Here’s how! Read More »
The age of retirement is 60, but with the vast experience and knowledge this age group comes with, you are pretty much corporate assets in your own right. Leverage on your assets and add value to the current corporate world:It’s true. Your career doesn’t have to end with retirement, senior citizens are now able to …
Challenges and solutions 1. Level of automation Problem: To automate or not? Nice-to-have or a necessity? This has always been a tougher decision among CX leaders. The cost impact strongly argues towards automation being a necessity. And growing capabilities of automation excites CX leaders to test it out. On the other hand, customers hate automated …
Customer experience management for start-ups & SMEs- Challenges & Solutions Read More »
