Has someone ever told you that the perfect job does not exist? Sure, we have all heard that from different working professionals at some point. But what we need to do is understand what the definition of ‘the perfect job’ is like? The nature of this very question is subjective. We asked our agents this …
Why working with VOIZ is the next best decision you’re going to make this new year! Read More »
In today’s combative and fast paced world of endless B2B products, services and offerings, it must be noted that the terms, ‘Customer support or service’ and ‘customer success’ are often thrown around and used interchangeably. Although it is true that at the end of the day, they are about serving the customer and ensuring that …
Customer support vs customer success: Differences you need to know Read More »
It is no surprise that hiring is tough and hiring for your telesales team can be even more difficult. When qualification, culture fit, budget, filling urgency, etc are thrown into the mix, the process can become complex and can go haywire if not handled properly. As the owner of a business or a hiring manager, …
4 reasons you are struggling to fill your telesales team Read More »
Providing great customer support may be hard to deliver, but it is not impossible. Support agents are the voice of the brand and get to represent the company in ways that help to build the image of the brand. Every organization need customer support agents that can combine company policies and individual calibre along with …
4 simple ways to become a customer support superstar Read More »
Selling a product or service has always been challenging. But selling the same over the phone is more challenging. When it comes to becoming a telesales agent, there is assuredly more than what meets the eye. For instance, the ideal telesales agent must be equipped with the right combination of soft skills like communication skills, …
10 actionable telesales tips that can help you win customers over Read More »
It’s great that companies are building innovations and technologies around the needs of the customers. But when it comes to help and support, we are psychologically inclined to trust a person skilled in that particular field. In addition to that, customers look forward to having a conversation with someone who is emotionally adept and capable …
How do Customer Support professionals deliver better customer experiences over Chatbots? Read More »
Workforce engagement is one of the top priorities in an evolving digital workplace. Countless papers and statistics have repeatedly pointed out the benefits of a chatbot that ups employee engagement in terms of job satisfaction, productivity, etc. As a matter of fact, forward-thinking companies and establishments have started to use chatbots in a myriad of …
Better chatbots for better collaboration for an evolving workforce Read More »
One of the most important statistics a company can measure with regard to agent performance and productivity is FCR or First Call Resolution. With the expansion of communication channels and platforms, it can also be referred to as First Contact Resolution. This metric examines whether the customer has his or her issue, request, or query …
Tried and tested ways to improve FCR in your company Read More »
Being an agent is almost like being a performer in a circus or a show, whether it is performing trapeze acts or juggling spinning balls or walking a tightrope — it takes concentration, coordination and vigour to keep everything running effortlessly, all the while keeping your audience happy. The demands of customers have escalated to …
Top 5 essential customer service metrics to keep track of Read More »
Navigate through VOIZ’s easy agent hiring process that will not only allow maximum exposure of your project requirements but also guarantees the right agents to support it! Step 1: Identify yourself as a company and select ‘Hire CX agents” and get started with signing up with VOIZ Get started with setting up your employer/company profile …
Three steps to outsource your customer support effectively and effortlessly on VOIZ Read More »
