Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant of all interactions does not just impact your customer experience but your overall brand loyalty. Each member of your customer service team must go the extra mile when required to achieve a positive result at every …
We are going to kickstart this article by saying that the worst mistake that most organizations and SMBs make is wearing too many hats and doing too many things internally. Every time there is a need for growth in your business, the workload that comes with it is more or less overwhelming. In today’s tech-driven …
4 crystal clear signs that indicate your business needs to outsource talent Read More »
Having the right talent or personnel is fundamental to achieving maximum productivity and efficiency for companies of any size; be it a sole proprietor or a large business. No one can deny that recruitment is an ever-growing market. It is also one of the most time-consuming and laborious duties for any organisation. While a vast …
Why partnering with VOIZ is the next best decision you’re going to make! Read More »
Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant of all interactions does not just impact your customer experience but your overall brand loyalty. Each member of your customer service team must go the extra mile when required to achieve a positive result at every …
Customer service, if properly invested in, can help activate a plethora of new customer acquisitions. For this to happen CX agents must be well-versed in the secrets of the trade. Here are three ways that we swear by at VOIZ, with which customer support (CS) agents can be trained to achieve maximum customer satisfaction enhancing …
Emotional intelligence is incredibly compelling when it comes to handling conversations with clients as it has the power to either make or break customer service experiences. Customer support agents have the responsibility of solving and answering plenty of customer issues and queries, making it challenging to enhance the support experience with each and every interaction. …
We are starting off this article by saying that there is no better time to freelance than now! You may be someone who may have been doing the 9-5 for the most part of your career or someone who has grown up watching this routine, wanting to do things differently. When we ask our professionals …
6 signs you are ready to join VOIZ as a “freelancer” Read More »
Part I: 5 important and incredible tips for acing it as an email support representative Email support saves customers from the exasperation associated with sourcing the right customer support phone number, making support calls, enduring long wait times etc just so that they can get in touch with a support representative. When a question or …
8 important and incredible tips at acing it as an email support representative Read More »
‘Summer lethargy’ is a real thing. There’s a reason why schools close for their longest break during the hot summer months. We only wish we could say the same for those working. Staying focused and productive must be challenging especially when the heat is bearing down on you. You may not want to admit it, …
‘Hit the mark’ this summer with our top productivity tips to kickstart your motivation Read More »
Words have an immense amount of power. They have the potential to create and the capability to destroy. Words have the power to sway a situation and or even an individual which is why as a support agent, you need to choose your words carefully and consciously. Billy Batson, a young hero from the old …
Top 6 acknowledgement statements for customer support agents Read More »
