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Advantages of moving Customer Support to a remote setup

A decade ago, telework or remote work was not an option given to the employees by businesses except for special cases. It’s also because of the lack of technology at that time. The freelancer community or the gig workforce kick-started this culture and propelled the gig economy. To businesses, they engage with these contingent workers/gig …

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CX trends in a remote workforce

After COVID-19, businesses are realizing that working from remote locations — once questioned —turned out to be far more effective than imagined. Globally, over a quarter, employees were working from remote locations and not in any of their offices. Even though most of the companies and employees were not trained or prepared for this shift, …

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