cost advantage

Money, Quality & Scalability — how do they stack up in a Traditional Vs Remote CX?

When it comes to CX planning, the three major concerns for any CX leader would be: What would it cost me? Will this system meet the quality expectations? Would it be possible for me to scale when we hit the peak load? Due to COVID, CX leaders are forced to choose a remote-based setup for …

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Advantages of moving Customer Support to a remote setup

A decade ago, telework or remote work was not an option given to the employees by businesses except for special cases. It’s also because of the lack of technology at that time. The freelancer community or the gig workforce kick-started this culture and propelled the gig economy. To businesses, they engage with these contingent workers/gig …

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