We are excited to announce a series of workshops designed specifically to help you develop your skills and enhance your performance as a freelancer. The workshops will be held every Saturday at 11:00 a.m. Our first workshop, Soft Skills, will help you to master the art of communication. You will learn practical strategies to develop …
Would it surprise you to know that the easiest part of a telesales call is the opening? At this point of initial contact, you cannot possibly go wrong as there are no expectations that you need to live up to. The initial stage of your telesales call is a ‘no risk zone’ as the reputation …
4 easy moves to open your telesales call like an absolute pro Read More »
Customer service, if properly invested in, can help activate a plethora of new customer acquisitions. For this to happen CX agents must be well-versed in the secrets of the trade. Here are three ways that we swear by at VOIZ, with which customer support (CS) agents can be trained to achieve maximum customer satisfaction enhancing …
Source: OberloAs an agent in the email support process, you may feel the pressure to respond quickly to customers with the growing popularity of social media and messaging applications. When you have the responsibility to manage a seemingly large number of customer service emails, it is easy to sometimes lose sight of each email’s value. …
Part II: 3 bonus tips for acing it as an email support representative Read More »
It is not a good practice to just have hundreds of leads. At VOIZ we firmly believe that you need to have the capacity to close rather than having to chase endless dead prospects. Leads are the most elemental requirement for the smooth running and operation of any business and at the end of the …
Here’s why you need to consider outsourcing your lead qualification services with VOIZ Read More »
Customers often expect more than the scope of what you can do. Customers tend to do this because they are not aware of the policies, rules, limitations and possibilities of your business. With advancements in digital communication and with social media being the ultimate court of public opinion, businesses and their customer support faux pas …
A basic understanding of customer expectations and why you need to read this now Read More »
Nobody can deny the weight of the responsibility of working as a customer support representative. As the face of the company and the first point of customer contact, agents have the daunting task of satisfying customers while still holding up the image and reputation of the company they are representing. The U.S Bureau of Labor …
Part I: Top 6 burning questions job seekers have about applying to jobs at VOIZ Read More »
The terms “call centre” and “help desk” get thrown around a lot when companies want to send their clients to the right place to find support and assistance. But for a customer support agent who is new to their job or for someone who is contemplating working in this sphere of the service industry, then …
Call centre vs Help desk: Is there a difference? Read More »
Being a freelancer can be both pressurizing and gratifying at the same time. Whatever your process is, you are most likely to experience a lot of things that you would rather know about in advance before jumping into the job directly. While finding a job is traditionally considered tough, VOIZ has made it easy for …
Part II: Top 5 burning questions job seekers have about applying to jobs at VOIZ Read More »
Healthcare is undeniably one of the fastest and largest growing industries there are there at the moment. It is no secret that it is a complex and competitive industry. With plenty of rules and regulations in check when it comes to patient confidentiality and how to market and sell your product to the right people, …
Top 4 benefits of how telesales can help in the growth of the Healthcare industry Read More »
