Knowledge base

CX — Explained

CX, customer experience is the overall experience or a feeling the customer gets out of all the interactions with your business or brand. Why CX can make or break your business? Because customers run your business. Right from acquiring to retaining, you spend money on your customers.  So does your competition. You’re always at the …

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Advantages of moving Customer Support to a remote setup

A decade ago, telework or remote work was not an option given to the employees by businesses except for special cases. It’s also because of the lack of technology at that time. The freelancer community or the gig workforce kick-started this culture and propelled the gig economy. To businesses, they engage with these contingent workers/gig …

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Here’s why and how you shift your Telesales Customer Support process to a remote model

Why remote? Zero hardware requirements Like in the physical office space, you don’t need PBX boxes or telephone lines. With a mobile a laptop, and a good internet connection, you can kick start your work at the comfort of your location.   Immediate setupThe remote set up comes as a plug ‘ n play. Once you finalize …

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