The pursuit of Innovation in CX

In 2021 contact centres are pushed to advance to the next level of modern technology architecture for two reasons: to catch up with the growing customer experience expectations and prolonged lockdowns. The modern architecture upgrades and provides an enhanced way of managing data, automating processes, operating remotely on the cloud, and seamlessly integrating to any …

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Ai in CX, where and how

Like any other progressive technology company, CX frontrunners are experimenting with the power of AI in automation for a few years now. When we say automation, we jump to the intend of automation replacing the manual work to save costs. Understandably, it can be viewed narrowly through this lens. New generation automation comes with tremendous …

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