Here’s how you can solve the struggles of finding qualified talent for your customer support team
Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, …
Customer Support Process
Here’s how you can solve the struggles of finding qualified talent for your customer support team
Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, …
4 easy moves to open your telesales call like an absolute pro
Would it surprise you to know that the easiest part of a telesales call is …
4 easy moves to open your telesales call like an absolute pro Read More »
5 time-tested ways for customer support agents to deal with difficult customers
Dealing with a difficult customer through a phone call, email, text messages, or social media; …
5 time-tested ways for customer support agents to deal with difficult customers Read More »
How is a customer support agent different from a telesales agent and what are you more inclined to be
It cannot be denied that there are different types of positions in the world of …
6 tried and tested techniques that can help Customer Support executives combat stress
A customer support agent or CX talent’s job is fast-paced and requires rapid multitasking regardless …
6 tried and tested techniques that can help Customer Support executives combat stress Read More »
The Dos of answering customer support calls for remote CX agents
As it is popularly known, learning how to properly take calls in a call centre …
The Dos of answering customer support calls for remote CX agents Read More »
Call centre vs Help desk: Is there a difference?
The terms “call centre” and “help desk” get thrown around a lot when companies want …
Call centre vs Help desk: Is there a difference? Read More »
After-Call Work: 5 tips to scale it down
Today’s world of business is saturated with competition. That is why in the CX marketplace, …
7 best time management hacks to know before you get started on your customer support or telesales role
We all have 24 hours a day. And while that seems like a lot of …
