How is a customer support agent different from a telesales agent and what are you more inclined to be
It cannot be denied that there are different types of positions in the world of …
It cannot be denied that there are different types of positions in the world of …
A customer support agent or CX talent’s job is fast-paced and requires rapid multitasking regardless …
6 tried and tested techniques that can help Customer Support executives combat stress Read More »
As it is popularly known, learning how to properly take calls in a call centre …
The Dos of answering customer support calls for remote CX agents Read More »
The terms “call centre” and “help desk” get thrown around a lot when companies want …
Call centre vs Help desk: Is there a difference? Read More »
Today’s world of business is saturated with competition. That is why in the CX marketplace, …
We all have 24 hours a day. And while that seems like a lot of …
Support agents who are used to working remotely face their share of challenges as do …
Top 4 challenges remote customer support reps face and how VOIZ can help Read More »
To outsource your customer support services or not! Now that is an important decision to …
The customer service ecosystem is persistently evolving. Brands and agents alike must keep up with …
5 key elements to a strong customer support strategy Read More »
VOIZ is a place where call centre agents or telephone operators have the choice of …
Guide to finding the right customer support job that will suit you best at VOIZ Read More »