Having the right talent or personnel is fundamental to achieving maximum productivity and efficiency for companies of any size; be it a sole proprietor or a large business. No one can deny that recruitment is an ever-growing market. It is also one of the most time-consuming and laborious duties for any organisation. While a vast …
Why partnering with VOIZ is the next best decision you’re going to make! Read More »
The phrase ‘customer is king’ could not be more accurate in this scenario. It is true, that all the power resides in the hands of the customers. These customers are the ones that select your brand over your competitors and bring success to your business. Therefore customer experience is essential in retaining customers and attracting …
Customers often expect more than the scope of what you can do. Customers tend to do this because they are not aware of the policies, rules, limitations and possibilities of your business. With advancements in digital communication and with social media being the ultimate court of public opinion, businesses and their customer support faux pas …
A basic understanding of customer expectations and why you need to read this now Read More »
To be reactive and figure things out as you go or to be proactive and plan in advance, seems to be a question most often thought about but hardly ever addressed. Of course, some might think that it is better to be prepared and ahead of the game while others might contradict that by believing …
Proactive customer support and Reactive customer support: What’s the big difference? Read More »
Customer support is sometimes challenging and sometimes it can be one of the most rewarding experiences there are. But it is important to possess the required customer service communication skills otherwise you could fail to provide your customers with the kind of experience they deserve. It could also inversely affect the business or the brand …
Words have an immense amount of power. They have the potential to create and the capability to destroy. Words have the power to sway a situation and or even an individual which is why as a support agent, you need to choose your words carefully and consciously. Billy Batson, a young hero from the old …
Top 6 acknowledgement statements for customer support agents Read More »
Today’s world of business is saturated with competition. That is why in the CX marketplace, a lot of importance is placed on customer experience as it tends to be one of the biggest assets of a brand or business when it comes to satisfying clients and creating a base of customer loyalists. According to a …
Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency of live chat; companies can provide quick and quality customer service, increase revenue and sales, and deliver smoother and exemplary customer experiences. Kevin Stirtz said “Every contact we have with a customer influences …
Live Chat 101: The significance and impact Live Chat has on CX Read More »
Support agents who are used to working remotely face their share of challenges as do support reps who have just started in their career remotely. Remote work is the need of the hour but providing positive experiences for every customer can be onerous. On an average day, your dog is barking in the corner, your …
Top 4 challenges remote customer support reps face and how VOIZ can help Read More »
We have come a long way from the first-ever telephone call made by Alexander Graham Bell in the year 1876 to the gazillion calls that are made today, every day. Customer support has evolved remarkably over the years from strictly-phone conversations to the digital omnichannel support that exists today. Most customers don’t recall their earlier …
How to Improve Customer Experience in Call Centers? Read More »
