We are going to kickstart this article by saying that the worst mistake that most organizations and SMBs make is wearing too many hats and doing too many things internally. Every time there is a need for growth in your business, the workload that comes with it is more or less overwhelming. In today’s tech-driven …
4 crystal clear signs that indicate your business needs to outsource talent Read More »
It is not a good practice to just have hundreds of leads. At VOIZ we firmly believe that you need to have the capacity to close rather than having to chase endless dead prospects. Leads are the most elemental requirement for the smooth running and operation of any business and at the end of the …
Here’s why you need to consider outsourcing your lead qualification services with VOIZ Read More »
Life as a travel blogger may sound like a dream to many, but only a few know the difficulty behind keeping up that lifestyle. The life of one may be super glamorous, filled with endless sunny days, gorgeous hotels, idyllic destinations etc but that is definitely not the entire story. Before Sidhant began working as …
How our travel vlogger Sid found a job with VOIZ Read More »
At VOIZ, we take pride in sharing the stories of our agents. Where they are from, where they used to be and where they are now. It adds value to their individuality and their personal and professional journeys. From our archives, we’re pulling together the story of Joe P. D’Souza who worked as a TTC …
How Joe went from working on a train to now working with VOIZ Read More »
Telesales, although constant through time, have been evolving quite a bit since the COVID-19 situation. So as telesales agents and representatives, it is imperative that your telesales knowledge aligns with the current process and with consumers’ changing behaviour to carry out your role with precision. As per research conducted by enthu.ai 41% of the reps …
Adaptive telesales strategies to ensure successful conversion rates Read More »
With over 1000 active professions on our platform, we have a generous amount of stories under our belt. One such agent story is that of Meera and her mom which has inspired countless other agents to join VOIZ to support their financial needs while also continuing to pursue their passions. Meera has been training to …
How Meera and her mom found financial independence and happiness with VOIZ Read More »
During normal times i.e before the Pandemic, customer service jobs were reported to be tough but ever since the Pandemic hit, things are even harder. Customer engagement has reached an all-new high while customer support agents have been busy adjusting to new technology, remote work and longer working hours. Agents, for the past whole year, …
Raising a toast to our customer support agents this Customer Service week Read More »
Dealing with a difficult customer through a phone call, email, text messages, or social media; can be a challenge to bring about a positive outcome. As a customer experience agent, talking to customers and handling irate complaints is a daily task and a part and parcel of the job profile. The principle remains the same: …
5 foolproof ways for agents to deal with difficult customers Read More »
