Customer Interactions

A basic understanding of customer expectations and why you need to read this now

June 20, 2022

Customers often expect more than the scope of what you can do. Customers tend to do this because they are not aware of the policies, rules, limitations and possibilities of your business. With advancements in digital communication and with social media being the ultimate court of public opinion, businesses and their customer support faux pas …

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Part II: 3 bonus tips for acing it as an email support representative

May 30, 2022

Source: OberloAs an agent in the email support process, you may feel the pressure to respond quickly to customers with the growing popularity of social media and messaging applications. When you have the responsibility to manage a seemingly large number of customer service emails, it is easy to sometimes lose sight of each email’s value. …

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Here’s why you need to consider outsourcing your lead qualification services with VOIZ

May 26, 2022

It is not a good practice to just have hundreds of leads. At VOIZ we firmly believe that you need to have the capacity to close rather than having to chase endless dead prospects. Leads are the most elemental requirement for the smooth running and operation of any business and at the end of the …

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New and improved list of communication skills to impress your customers and your supervisors with

April 27, 2022

Customer support is sometimes challenging and sometimes it can be one of the most rewarding experiences there are. But it is important to possess the required customer service communication skills otherwise you could fail to provide your customers with the kind of experience they deserve. It could also inversely affect the business or the brand …

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Top four types of customer service to know about to find what interests you (and become a better support agent)

April 20, 2022

If you are new to the customer service industry, then you must know that a customer support representative is key in enhancing the experience for the customer and representing the company in good light. While your interest lies in servicing your customers, it is important to know the different ways to offer these services so …

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Do your customers prefer talking to chatbots or actual human agents

April 19, 2022

Chatbots have become very popular for their ability to save time and resources by automating customer services. At VOIZ, we believe that chatbots can be used to address common and simple customer queries and inquiries, allowing their human counterparts to focus on solving more complex matters. As discussed earlier, chatbots and agents tend to complement …

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4 best ways to master new retail customer experience

December 31, 2021

Current retail landscapeThere is no doubt that the Pandemic has changed the way we shop and make purchases upending the retail industry. These shifts have led to retailers trying to effectively serve their customers through multiple other channels. Omnichannel and digital-first retailers have adapted more easily when compared to traditional retailers that prioritized face to …

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Adaptive telesales strategies to ensure successful conversion rates

December 27, 2021

Telesales, although constant through time, have been evolving quite a bit since the COVID-19 situation. So as telesales agents and representatives, it is imperative that your telesales knowledge aligns with the current process and with consumers’ changing behaviour to carry out your role with precision.  As per research conducted by enthu.ai 41% of the reps …

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5 telesales myths that need to be debunked right now

November 28, 2021

Telesales in a nutshell is the process of selling services or products to customers over the telephone. As a telesales representative, you reach out to existing and new customers by calling them over the phone to encourage them to purchase what your company is selling. In addition to exceptional communication and knowledge retention telesales requires …

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