Customer Interactions

4 tips to establish yourself as an impressive social media customer support agent

September 21, 2021

Before telephone calls, the postal service was the quickest way to communicate customer complaints, feedback etc. Then came the telephone and before the internet, a telephone call was the most effective and easiest way for customers to seek help from companies. Then along came the internet and with it the facility to send electronic mails …

4 tips to establish yourself as an impressive social media customer support agent Read More »

How to Hire Customer Support or Telesales Team effortlessly

May 13, 2021

In today’s digital age, it is important to acknowledge that customer experience holds the key to customer retention. To keep your customers happy and satisfied, they must be continually provided with an optimal level of customer interaction upon which loyal customer relationships are built.  The current trendUnemployment is on the rise, and even more so …

How to Hire Customer Support or Telesales Team effortlessly Read More »

3 effective ways in which agents help build lasting customer loyalty

May 19, 2021

Research reveals that the industry average for the length of a client-company relationship is approximately 3 years. A good client equation tends to result in the loyalty of the business. So how exactly is customer loyalty built? We at VOIZ believe that it is all about developing relationships across all touchpoints starting with your contact …

3 effective ways in which agents help build lasting customer loyalty Read More »