If you are new to the customer service industry, then you must know that a customer support representative is key in enhancing the experience for the customer and representing the company in good light. While your interest lies in servicing your customers, it is important to know the different ways to offer these services so …
The world is changing rapidly and so is customer support. Customer support is becoming a vital driver of customer loyalty, how a company is perceived, and how the customer chooses to do business with the brand or business. If you think your brand or business is providing your customers with exceptional customer support now, then …
Today’s world of business is saturated with competition. That is why in the CX marketplace, a lot of importance is placed on customer experience as it tends to be one of the biggest assets of a brand or business when it comes to satisfying clients and creating a base of customer loyalists. According to a …
We all have 24 hours a day. And while that seems like a lot of time, not all of us are able to make the most out of every minute of the day. Time management while spoken about a lot is not always practised. Imagine, with the right kind of time management, you can control …
Conversational AI and Chatbots are recurringly used interchangeably to expound the same thing, which to a small extent is valid but in the bigger picture, their distinctions are conspicuous and in a business context, consequential. Therefore, conversational AI and chatbots are far from being synonymous terms. Chatbots and conversational AI have never been more popular …
Conversational AI vs Chatbots: The difference and why they must never be mixed up Read More »
Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency of live chat; companies can provide quick and quality customer service, increase revenue and sales, and deliver smoother and exemplary customer experiences. Kevin Stirtz said “Every contact we have with a customer influences …
Live Chat 101: The significance and impact Live Chat has on CX Read More »
As these statistics show, it is of utmost importance that companies dedicate their efforts to delivering incredible customer experiences. Let’s take a look at 5 things that drive efficiency in CX. #1 Keep a thorough track of customer service metrics and KPIsOnly through proper measurement of key performance indicators and metrics will it be possible …
5 Things That Drive Efficiency in Customer Experience Read More »
Live chat is popular for its quick responses and resolutions to customers’ queries and inquiries. Let’s also not forget to mention that with live chat comes reduced wait time and more personalized support services that customers prefer. Why is ‘Live Chat’ considered to be a customer favourite? Source: Customer Think It’s not a surprise anymore …
Live chat support 101: 6 common mistakes to acknowledge and avoid Read More »
To outsource your customer support services or not! Now that is an important decision to make as it has far-reaching implications and consequences on your business. When performed correctly, outsourcing your customer support can help streamline various processes and functions in your organization and enable it in becoming more customer-oriented. But in a few instances, …
The workload and your list of responsibilities will only get bigger and heavier. Regardless of your job or industry, there are not enough hours in a day to get everything you want to, done. And now, with the work-life balance becoming more important than ever, it is now more crucial for employees to be more …
Work smarter not harder: 4 tips on improving your productivity while working remotely Read More »
