Let’s face it. No matter how prepared we are; these are unprecedented times and adaptation is key! The newness of the whole Work-from-home situation has opened up more debates.While Work-from-home is here for the long haul; here’s throwing some light on the dos and dont’s of working remotely to improve your productivity, maintain your focus, …
With the whole world buzzing about Pandemic Prevention, another topic that has gained just as much attention is, “Remote Work”. It has come to become the norm of the generation to ‘work-from-home or to WFH as the millennials like to call it. While most of us are adapting to this working arrangement, it’s no surprise …
Customer service is all about looking after the needs and concerns of the customers, but when we speak about Customer Experience we talk about a broader, holistic approach towards customer management. We just don’t speak about resolving queries or providing post-sale service. We talk about setting and implementing an integrated system right from the start, …
10 vital skills required to make a successful career in the CX industry Read More »
In 2021 contact centres are pushed to advance to the next level of modern technology architecture for two reasons: to catch up with the growing customer experience expectations and prolonged lockdowns. The modern architecture upgrades and provides an enhanced way of managing data, automating processes, operating remotely on the cloud, and seamlessly integrating to any …
During the pandemic, to ensure customer support continuity the technology landscape shifted to remote working models. Companies are uncertain about remote working due to various factors like monitoring the agent’s performance, data security and customer resolution to provide an optimal customer experience. But be it an on-premise or remote model, the three major components to …
How to improve your Customer experience remotely and save up to 50% Read More »
When it comes to CX planning, the three major concerns for any CX leader would be: What would it cost me? Will this system meet the quality expectations? Would it be possible for me to scale when we hit the peak load? Due to COVID, CX leaders are forced to choose a remote-based setup for …
Money, Quality & Scalability — how do they stack up in a Traditional Vs Remote CX? Read More »
After COVID-19, businesses are realizing that working from remote locations — once questioned —turned out to be far more effective than imagined. Globally, over a quarter, employees were working from remote locations and not in any of their offices. Even though most of the companies and employees were not trained or prepared for this shift, …
