Being an agent is almost like being a performer in a circus or a show, whether it is performing trapeze acts or juggling spinning balls or walking a tightrope — it takes concentration, coordination and vigour to keep everything running effortlessly, all the while keeping your audience happy. The demands of customers have escalated to …
Top 5 essential customer service metrics to keep track of Read More »
When a company is growing concerning CX, the number of customers tends to grow as well. To keep up with the growing demands of the customers, which is why companies are under the pressure to scale up the CX operations when they grow rapidly. An on-premises contact centre is a conventional setup for offices. This traditional …
On-premises vs Remote in CX: 4 differences you need to know Read More »
Your support agents can sell too. Know when? Customer service, if properly invested in can help activate a plethora of new customer acquisitions. In order for this to happen agents must be well-versed in the secrets of the trade. Here are three ways that we swear by at VOIZ, with which support agents can be …
Research reveals that the industry average for the length of a client-company relationship is approximately 3 years. A good client equation tends to result in the loyalty of the business. So how exactly is customer loyalty built? We at VOIZ believe that it is all about developing relationships across all touchpoints starting with your contact …
3 effective ways in which agents help build lasting customer loyalty Read More »
