Remote CX

4 tips to establish yourself as an impressive social media customer support agent

September 21, 2021

Before telephone calls, the postal service was the quickest way to communicate customer complaints, feedback etc. Then came the telephone and before the internet, a telephone call was the most effective and easiest way for customers to seek help from companies. Then along came the internet and with it the facility to send electronic mails …

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Soft Skills – Why does it matter the most in customer service and how to master it?

December 7, 2021

The customer experience industry largely depends on employees to have a number of interpersonal skills or soft skills. Whether it is interacting with customers in person or over the phone or via email or live chat etc it is important that as an agent, you are able to relate to your customers on an authentic …

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Better chatbots for better collaboration for an evolving workforce

June 24, 2021

Workforce engagement is one of the top priorities in an evolving digital workplace. Countless papers and statistics have repeatedly pointed out the benefits of a chatbot that ups employee engagement in terms of job satisfaction, productivity, etc. As a matter of fact, forward-thinking companies and establishments have started to use chatbots in a myriad of …

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Best ways to generate revenue from your customer support Process

November 23, 2021

Many companies offer products at a similar value, the nature of various industries have thereby become competitive in nature. It is believed that acquiring new customers is difficult and generating repeat purchases from existing customers is also not an easy feat to accomplish. Customer service goes a long way when it comes to expanding and …

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3 effective ways in which agents help build lasting customer loyalty

May 19, 2021

Research reveals that the industry average for the length of a client-company relationship is approximately 3 years. A good client equation tends to result in the loyalty of the business. So how exactly is customer loyalty built? We at VOIZ believe that it is all about developing relationships across all touchpoints starting with your contact …

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Transform your physical disabilities into opportunities in the Gig world

April 1, 2021

A Gig economy is defined by a part-time contract with independent workers for short-term or long-term engagements based on job requirements. For people with physical disabilities, it’s common for them to have experienced unemployment and rejections. You may have the qualifications but your physical disabilities may have been the deal-breaker there which shouldn’t be the …

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