Customer service is the driving force behind customer retention in any business. This aspect of the organization is integral and can have a tremendous impact on the company’s bottom line and how people view the overall business. Customer service is, therefore, an important job. They are often the first point of contact and most times …
5 ways to make your Customer Service and Telesales profile stand out Read More »
straightforward and requires very little out of the candidates. All you primarily need for the job is stable internet connection and a working smartphone or a laptop. Let’s get into it:After creating a stellar profile which includes making a dynamic summary amongst adding other general details, you’re good to start looking for jobs! To know …
Application to landing gig jobs at VOIZ: Process in a nutshell Read More »
When a company is growing concerning CX, the number of customers tends to grow as well. To keep up with the growing demands of the customers, which is why companies are under the pressure to scale up the CX operations when they grow rapidly. An on-premises contact centre is a conventional setup for offices. This traditional …
On-premises vs Remote in CX: 4 differences you need to know Read More »
In today’s digital age, it is important to acknowledge that customer experience holds the key to customer retention. To keep your customers happy and satisfied, they must be continually provided with an optimal level of customer interaction upon which loyal customer relationships are built. The current trendUnemployment is on the rise, and even more so …
How to Hire Customer Support or Telesales Team effortlessly Read More »
Your support agents can sell too. Know when? Customer service, if properly invested in can help activate a plethora of new customer acquisitions. In order for this to happen agents must be well-versed in the secrets of the trade. Here are three ways that we swear by at VOIZ, with which support agents can be …
Aspiring agents, the good news is that getting on board with VOIZ is extremely easy and requires hardly any time. All you have to do is hit the link (https://app.voizworks.com/signup) and get registered and start applying for jobs! Step 1: Identify yourself as a ‘Professional’ and sign up with Facebook or your email ID to …
A simple three-step guide for agents to get on board with VOIZ Read More »
Contact centre agents are primarily classified into two major processes: customer support or telesales across all channels from voice, email to social and chat. There are various sub-processes — from lead nurturing to debt collection depending on an organization’s business objective. Support systems are the suitable tech tools or the CX stack that are used …
Everything one needs to know before becoming a remote contact centre agent at VOIZ Read More »
How long has it been since you have been away from the workforce? 5 years? 12 years? Well, as they say, age is just a number and so is the amount of time that you take from your career. It is important to realize that while you were away, a new employment format has come …
Why gig work can bring you back in business after your career break Read More »
There are many reasons people choose to be stay-at-home parents but ultimately the decision lies in watching your child grow and stay close to you through the day, every day. While that might be the case there will always be moments of free time where you may think of going to work but then again …
Stay-at-home parents can also be full-time working parents! Here’s how! Read More »
The age of retirement is 60, but with the vast experience and knowledge this age group comes with, you are pretty much corporate assets in your own right. Leverage on your assets and add value to the current corporate world:It’s true. Your career doesn’t have to end with retirement, senior citizens are now able to …
