To be reactive and figure things out as you go or to be proactive and plan in advance, seems to be a question most often thought about but hardly ever addressed. Of course, some might think that it is better to be prepared and ahead of the game while others might contradict that by believing …
Proactive customer support and Reactive customer support: What’s the big difference? Read More »
As it is popularly known, learning how to properly take calls in a call centre is truly a delicate art. The way you answer your customer support calls can be a direct indicator of whether your caller’s customer service experience is positive or negative. Great customer service really does pay off. According to tcn.com, 85% …
The Dos of answering customer support calls for remote CX agents Read More »
Nobody can deny the weight of the responsibility of working as a customer support representative. As the face of the company and the first point of customer contact, agents have the daunting task of satisfying customers while still holding up the image and reputation of the company they are representing. The U.S Bureau of Labor …
Part I: Top 6 burning questions job seekers have about applying to jobs at VOIZ Read More »
The terms “call centre” and “help desk” get thrown around a lot when companies want to send their clients to the right place to find support and assistance. But for a customer support agent who is new to their job or for someone who is contemplating working in this sphere of the service industry, then …
Call centre vs Help desk: Is there a difference? Read More »
Customer support is sometimes challenging and sometimes it can be one of the most rewarding experiences there are. But it is important to possess the required customer service communication skills otherwise you could fail to provide your customers with the kind of experience they deserve. It could also inversely affect the business or the brand …
Now you must be wondering why working with VOIZ is any different from working with any other company where you can work from home. Most of you reading this blog may be new to VOIZ and wondering just why you should sign up with us. Well, we are here to tell you exactly what the …
Top 5 reasons to start working with VOIZ right now Read More »
Being a freelancer can be both pressurizing and gratifying at the same time. Whatever your process is, you are most likely to experience a lot of things that you would rather know about in advance before jumping into the job directly. While finding a job is traditionally considered tough, VOIZ has made it easy for …
Part II: Top 5 burning questions job seekers have about applying to jobs at VOIZ Read More »
Healthcare is undeniably one of the fastest and largest growing industries there are there at the moment. It is no secret that it is a complex and competitive industry. With plenty of rules and regulations in check when it comes to patient confidentiality and how to market and sell your product to the right people, …
Top 4 benefits of how telesales can help in the growth of the Healthcare industry Read More »
The question, “How to deal with rude customers” can often be frustrating as well as difficult to answer. No one likes being on the receiving end of a tirade, especially when the reason for their rudeness has nothing to do with you or your service. It is also quite challenging to handle customers who are …
How can customer support and telesales agents deal with ‘rude’ customers Read More »
The world is changing rapidly and so is customer support. Customer support is becoming a vital driver of customer loyalty, how a company is perceived, and how the customer chooses to do business with the brand or business. If you think your brand or business is providing your customers with exceptional customer support now, then …
