Customer service, if properly invested in, can help activate a plethora of new customer acquisitions. For this to happen CX agents must be well-versed in the secrets of the trade. Here are three ways that we swear by at VOIZ, with which customer support (CS) agents can be trained to achieve maximum customer satisfaction enhancing …
Customers often expect more than the scope of what you can do. Customers tend to do this because they are not aware of the policies, rules, limitations and possibilities of your business. With advancements in digital communication and with social media being the ultimate court of public opinion, businesses and their customer support faux pas …
A basic understanding of customer expectations and why you need to read this now Read More »
Source: OberloAs an agent in the email support process, you may feel the pressure to respond quickly to customers with the growing popularity of social media and messaging applications. When you have the responsibility to manage a seemingly large number of customer service emails, it is easy to sometimes lose sight of each email’s value. …
Part II: 3 bonus tips for acing it as an email support representative Read More »
Part I: 5 important and incredible tips for acing it as an email support representative Email support saves customers from the exasperation associated with sourcing the right customer support phone number, making support calls, enduring long wait times etc just so that they can get in touch with a support representative. When a question or …
8 important and incredible tips at acing it as an email support representative Read More »
It is not a good practice to just have hundreds of leads. At VOIZ we firmly believe that you need to have the capacity to close rather than having to chase endless dead prospects. Leads are the most elemental requirement for the smooth running and operation of any business and at the end of the …
Here’s why you need to consider outsourcing your lead qualification services with VOIZ Read More »
It cannot be denied that there are different types of positions in the world of CX. There are many options for a remote agent to choose from such as telesales agent, cross-selling and up-selling agent or specialist, customer support agent, remote help desk service agent etc. Out of the lot customer support and telesales are …
Customers often expect more than the scope of what you can do. Customers tend to do this because they are not aware of the policies, rules, limitations and possibilities of your business. With advancements in digital communication and with social media being the ultimate court of public opinion, businesses and their customer support faux pas …
A basic understanding of customer expectations and why you need to read this now Read More »
‘Summer lethargy’ is a real thing. There’s a reason why schools close for their longest break during the hot summer months. We only wish we could say the same for those working. Staying focused and productive must be challenging especially when the heat is bearing down on you. You may not want to admit it, …
‘Hit the mark’ this summer with our top productivity tips to kickstart your motivation Read More »
What’s the first thing that comes to your mind when you hear the term “Vanilla Jobs”? Most will undoubtedly think of Vanilla, the ice cream flavour AKA the mother of all ice cream variants. If we are going with that simple metaphor, then Vanilla Jobs is the foundation of various jobs which relies solely on …
To be reactive and figure things out as you go or to be proactive and plan in advance, seems to be a question most often thought about but hardly ever addressed. Of course, some might think that it is better to be prepared and ahead of the game while others might contradict that by believing …
Proactive customer support and Reactive customer support: What’s the big difference? Read More »
