General

How to improve your Customer experience remotely and save up to 50%

During the pandemic, to ensure customer support continuity the technology landscape shifted to remote working models. Companies are uncertain about remote working due to various factors like monitoring the agent’s performance, data security and customer resolution to provide an optimal customer experience. But be it an on-premise or remote model, the three major components to …

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consumer experience

What does it take to deliver an ideal customer experience?

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. —Donald Porter While the Pandemic has changed commercialization and marketing to a certain extent, customers are still looking for empathetic and helpful experiences from the services they opt for. As a result of the organic change that …

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