One of the most challenging aspects of being a customer support agent is exceeding customer expectations. According to Acquia, 66% of customers cannot remember the last time the support representatives of a company or brand exceeded their expectations. Customer expectations are difficult to meet. The higher they are, the less likely it will be for …
People often wonder why a certain company A doesn’t offer the level of convenience or personalization they experience at another company B which provides similar services. That is because company B that the people liked has built their business models on customer data and tailor-made all of their activities according to the needs of the …
How does VOIZ help companies find the best customer support talent? Read More »
Over the past few years, remote working has become a way of life for many workers and employees alike. According to GetApp, the number of remote workers has increased by 400%. Upwork has also predicted that in the next 8 years, 73% of all team members will be working remotely. The obvious advantage of remote …
Part I: Here are 6 reasons why you need to sign up with VOIZ, this New Year! Read More »
The New Year of 2022 has graced us already and our work processes have been swinging regardless of the ongoing festive season. With the Holiday season comes the unending thoughts of pumpkin pies, and counting down hours till they meet friends and family that they haven’t met in a long time! So we asked our …
The holiday season is here! At VOIZ, the excitement is palpable. Our agents are gearing up big time for the Holiday season which includes planning, shopping, partying, travelling etc. Throwing work into the mix, it might be difficult to understand how our agents balance tasks in the house and at the workplace. We asked our …
Are you the sort of person who is worried about how you are going to be managing things when work and personal life all comes into the mix this holiday season? Are you feeling like you are not motivated enough to work? As the spirit of the Christmas season and the New Years’ draw closer, …
Part II: Here’s how our agents plan on spending this festive season with VOIZ Read More »
Telesales is undoubtedly one of the best ways to generate or renew interest from leads, existing customers, and secure sales. A telesales agent equipped with the right kind of skills is a powerful tool to engage with prospects and gain valuable intel and information. To become a telesales agent you need to make sure you …
An Overview: Skills and knowledge required to be a Telesales agent Read More »
Hi there. I’m Alyona and working as a Customer support specialist for the past year at VOIZ and I honestly couldn’t be happier. ‘Tis is the season to be jolly and we couldn’t think of a better person to celebrate Christmas with! Alyona moved to Mangalore two years ago from Russia just before the Pandemic …
Last Christmas to this Christmas: Alyona completes one year of working with VOIZ Read More »
A major factor why companies and agents alike rely on CSAT scores is its simplicity. It is an effective way to close the loop on a customer-agent interaction and determine whether or not the outcome of that interaction was effective in producing happiness. Now you may ask yourself “Why should agents be held accountable for …
Poor CSAT situations for which you will be held accountable as a customer support agent Read More »
Most people have a perspective that customer support holds roles only for entry-level positions only but that is not so. While there is the availability of numerous frontline jobs, there are also tonnes of opportunities for people who have more experience in the customer support field. via GIPHY Whether you’ve just quit a hectic job …
6 signals that indicate you are cut out for customer support Read More »
