Customer support is sometimes challenging and sometimes it can be one of the most rewarding experiences there are. But it is important to possess the required customer service communication skills otherwise you could fail to provide your customers with the kind of experience they deserve. It could also inversely affect the business or the brand …
Healthcare is undeniably one of the fastest and largest growing industries there are there at the moment. It is no secret that it is a complex and competitive industry. With plenty of rules and regulations in check when it comes to patient confidentiality and how to market and sell your product to the right people, …
Top 4 benefits of how telesales can help in the growth of the Healthcare industry Read More »
By staying in constant contact with our agents and employees, we know that work sometimes can be a source of chronic stress. In fact, research conducted by FlexJobs goes to prove that this can cost you more than a few sleepless nights. Its early signs are associated with stress like difficulty in focussing, irritability, low …
Life as a travel blogger may sound like a dream to many, but only a few know the difficulty behind keeping up that lifestyle. The life of one may be super glamorous, filled with endless sunny days, gorgeous hotels, idyllic destinations etc but that is definitely not the entire story. Before Sidhant began working as …
How our travel vlogger Sid found a job with VOIZ Read More »
The question, “How to deal with rude customers” can often be frustrating as well as difficult to answer. No one likes being on the receiving end of a tirade, especially when the reason for their rudeness has nothing to do with you or your service. It is also quite challenging to handle customers who are …
How can customer support and telesales agents deal with ‘rude’ customers Read More »
The world is changing rapidly and so is customer support. Customer support is becoming a vital driver of customer loyalty, how a company is perceived, and how the customer chooses to do business with the brand or business. If you think your brand or business is providing your customers with exceptional customer support now, then …
We have come a long way from the first-ever telephone call made by Alexander Graham Bell in the year 1876 to the gazillion calls that are made today, every day. Customer support has evolved remarkably over the years from strictly-phone conversations to the digital omnichannel support that exists today. Most customers don’t recall their earlier …
How to Improve Customer Experience in Call Centers? Read More »
Live chat is considered to be one of the most dynamic ways to communicate and interact with customers. Companies are under constant pressure to exceed customer expectations and delight them by delivering exceptional customer experiences. Keeping that pursuit in mind, customers have responded well to live chat and the entire process it is accompanied with. …
Live Chat support 101: Here’s why customers seem to love it Read More »
Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant of all interactions does not just impact your customer experience but your overall brand loyalty. Each member of your customer service team must go the extra mile when required to achieve a positive result at every …
2022: Identify, hire and fill your customer support with the best talent from VOIZ Read More »
VOIZ takes great pride in being a reliable source of employment for thousands of agents working on the platform today. We have partnered with a wide range of well-reputed brands and companies that gives our agents the opportunity to work for the best while feeling their best! Here is Part II of what our agents …
Part II : 5 benefits of working with VOIZ going by what our agents have to say Read More »
