Dealing with a difficult customer through a phone call, email, text messages, or social media; can be a challenge to bring about a positive outcome. As a customer experience agent, talking to customers and handling irate complaints is a daily task and a part and parcel of the job profile. The principle remains the same: …
5 foolproof ways for agents to deal with difficult customers Read More »
A Gig economy is defined by a part-time contract with independent workers for short-term or long-term engagements based on job requirements. For people with physical disabilities, it’s common for them to have experienced unemployment and rejections. You may have the qualifications but your physical disabilities may have been the deal-breaker there which shouldn’t be the …
Transform your physical disabilities into opportunities in the Gig world Read More »
How long has it been since you have been away from the workforce? 5 years? 12 years? Well, as they say, age is just a number and so is the amount of time that you take from your career. It is important to realize that while you were away, a new employment format has come …
Why gig work can bring you back in business after your career break Read More »
There are many reasons people choose to be stay-at-home parents but ultimately the decision lies in watching your child grow and stay close to you through the day, every day. While that might be the case there will always be moments of free time where you may think of going to work but then again …
Stay-at-home parents can also be full-time working parents! Here’s how! Read More »
The age of retirement is 60, but with the vast experience and knowledge this age group comes with, you are pretty much corporate assets in your own right. Leverage on your assets and add value to the current corporate world:It’s true. Your career doesn’t have to end with retirement, senior citizens are now able to …
Here’s a legit way you can earn online while being a studentStudying at university or college isn’t cheap especially if you’re financially independent or supporting your family or even living alone. Waiting till you graduate or get a degree in hand to get a job has become a thing of the past. Now students who …
Here’s how Students can earn some extra cash with VOIZ Read More »
Let’s face it. No matter how prepared we are; these are unprecedented times and adaptation is key! The newness of the whole Work-from-home situation has opened up more debates.While Work-from-home is here for the long haul; here’s throwing some light on the dos and dont’s of working remotely to improve your productivity, maintain your focus, …
With the whole world buzzing about Pandemic Prevention, another topic that has gained just as much attention is, “Remote Work”. It has come to become the norm of the generation to ‘work-from-home or to WFH as the millennials like to call it. While most of us are adapting to this working arrangement, it’s no surprise …
Customer service is all about looking after the needs and concerns of the customers, but when we speak about Customer Experience we talk about a broader, holistic approach towards customer management. We just don’t speak about resolving queries or providing post-sale service. We talk about setting and implementing an integrated system right from the start, …
10 vital skills required to make a successful career in the CX industry Read More »
In 2021 contact centres are pushed to advance to the next level of modern technology architecture for two reasons: to catch up with the growing customer experience expectations and prolonged lockdowns. The modern architecture upgrades and provides an enhanced way of managing data, automating processes, operating remotely on the cloud, and seamlessly integrating to any …
