Over the past few years, remote working has become a way of life for many workers and employees alike. According to GetApp, the number of remote workers has increased by 400%. Upwork has also predicted that in the next 8 years, 73% of all team members will be working remotely. The obvious advantage of remote …
Part I: Here are 6 reasons why you need to sign up with VOIZ, this New Year! Read More »
Let’s start this article off with a statistic found by the research conducted by Buffer which discovered that more than one-fifth of remote employees cited loneliness as the biggest challenge to remote work. We at VOIZ understand that loneliness isn’t an unavoidable outcome of working remotely or from home. This is why we believe that …
The holiday season is here! At VOIZ, the excitement is palpable. Our agents are gearing up big time for the Holiday season which includes planning, shopping, partying, travelling etc. Throwing work into the mix, it might be difficult to understand how our agents balance tasks in the house and at the workplace. We asked our …
In today’s combative and fast paced world of endless B2B products, services and offerings, it must be noted that the terms, ‘Customer support or service’ and ‘customer success’ are often thrown around and used interchangeably. Although it is true that at the end of the day, they are about serving the customer and ensuring that …
Customer support vs customer success: Differences you need to know Read More »
Agent engagement or Workforce Engagement Management is a prime constituent that makes up an efficient contact centre or a company’s customer support centre. With the rapidly escalating focus on CX or customer experience, improved agent engagement has always been the need of the hour, especially now. WEM or Agent Engagement is escalating rapidly in terms …
Are you the sort of person who is worried about how you are going to be managing things when work and personal life all comes into the mix this holiday season? Are you feeling like you are not motivated enough to work? As the spirit of the Christmas season and the New Years’ draw closer, …
Part II: Here’s how our agents plan on spending this festive season with VOIZ Read More »
Telesales, although constant through time, have been evolving quite a bit since the COVID-19 situation. So as telesales agents and representatives, it is imperative that your telesales knowledge aligns with the current process and with consumers’ changing behaviour to carry out your role with precision. As per research conducted by enthu.ai 41% of the reps …
Adaptive telesales strategies to ensure successful conversion rates Read More »
Telesales is undoubtedly one of the best ways to generate or renew interest from leads, existing customers, and secure sales. A telesales agent equipped with the right kind of skills is a powerful tool to engage with prospects and gain valuable intel and information. To become a telesales agent you need to make sure you …
An Overview: Skills and knowledge required to be a Telesales agent Read More »
Christmas is right around the corner and the holiday spirit is in full swing everywhere. Heading up towards the winters, all of our people working at VOIZ are excited about the end of year holidays which includes Thanksgiving, Christmas, and the New Year. It’s the perfect time and opportunity to gather with friends and family, …
Part I: Here’s how our agents plan on spending this festive season with VOIZ Read More »
Hi there. I’m Alyona and working as a Customer support specialist for the past year at VOIZ and I honestly couldn’t be happier. ‘Tis is the season to be jolly and we couldn’t think of a better person to celebrate Christmas with! Alyona moved to Mangalore two years ago from Russia just before the Pandemic …
Last Christmas to this Christmas: Alyona completes one year of working with VOIZ Read More »
