General

Live Chat 101: The significance and impact Live Chat has on CX

February 25, 2022

Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency of live chat; companies can provide quick and quality customer service, increase revenue and sales, and deliver smoother and exemplary customer experiences. Kevin Stirtz said “Every contact we have with a customer influences …

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Guide to shortening your Average Handling Time without compromising on quality

February 25, 2022

As customer support agents, we are constantly faced with the pressure of delivering great services to our customers in record time. Being a support agent means befriending data and metrics as these are crucial in measuring and determining how good an agent is, how well he/she handled the customer, how effectively the resolution was achieved …

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2022: Identify, hire and fill your customer support with the best talent from VOIZ

June 29, 2022

Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant of all interactions does not just impact your customer experience but your overall brand loyalty. Each member of your customer service team must go the extra mile when required to achieve a positive result at every …

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5 undeniable skills every Live Chat customer support agent must possess

February 25, 2022

Technology has changed the daily habits of consumers to a point where companies are pressured to modernize their support systems to match or exceed customer expectations. With more and more customers choosing to chat with a live support agent proves that live chat is slowly making its way as a consumer favourite in terms of …

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How do you know if your business needs a customer service BPO?

February 25, 2022

A phenomenal team for labour-intensive customer support or service is crucial in setting the seal on long term development and progress for your business or company. That said,  What exactly does a customer service BPO entail?By definition, customer service BPO is the process by which an organization or a business also referred to as the …

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Key guide to understanding ‘business process outsourcing’ in a nutshell

February 25, 2022

In today’s age of connections and highly digitized processes, the difference between a successful business and one that is not in the presence of innovative processes accompanied by suitable and deft management to complement it. From small concerns to large establishments, many businesses are choosing to outsource processes as innovative and advanced services have become …

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4 best ways you can stand out to hiring managers while you are job hunting

February 23, 2022

Making a memorable impression on recruiters or employers can have a huge impact as it can help you land the job you want. At VOIZ, there are a lot of great roles and opportunities being advertised right now, with many employers actively looking for the best candidates. Here are a few ways you can approach …

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Understanding customer expectations and how you can fulfil them as a customer support agent

January 31, 2022

One of the most challenging aspects of being a customer support agent is exceeding customer expectations. According to Acquia, 66% of customers cannot remember the last time the support representatives of a company or brand exceeded their expectations. Customer expectations are difficult to meet. The higher they are, the less likely it will be for …

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3 myths surrounding customer support and telesales jobs that we are busting today

January 31, 2022

The telesales and customer support job industry has received a lot of flak in the past regarding job growth, employment freedom, etc. But the remote workforce has evolved to the point where all such accusations have ceased to be relevant. Here’s how we’re busting these myths!  Myth 1: customer support jobs have irregular shifts, inflexible …

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Actionable ideas and measurement methods to provide first-class customer engagement

January 31, 2022

The emergence of the digital era brought with it the concept of ‘customer engagement’. That is not to say that engagement is strictly digital but it also happens through traditional channels. So what exactly does customer engagement entail? Amazon Web Services links customer engagement with loyalty and defines it as Customer engagement refers to the …

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