Customer Service

Vol II: Let our agents tell you why they think you should be the one to sign up with VOIZ next

What’s the ‘perfect job’ essentially made of? Typically the ones with attractive salary packages and benefits must be accompanied by job satisfaction and work fulfilment fit the bill. But what if we told you, you can find all this and more at VOIZ, would you take our word for it?  Well if you don’t, then …

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Top four types of customer service to know about to find what interests you (and become a better support agent)

If you are new to the customer service industry, then you must know that a customer support representative is key in enhancing the experience for the customer and representing the company in good light. While your interest lies in servicing your customers, it is important to know the different ways to offer these services so …

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Do your customers prefer talking to chatbots or actual human agents

Chatbots have become very popular for their ability to save time and resources by automating customer services. At VOIZ, we believe that chatbots can be used to address common and simple customer queries and inquiries, allowing their human counterparts to focus on solving more complex matters. As discussed earlier, chatbots and agents tend to complement …

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Top statistics to know in 2022 that will shape the future of the Customer Support Industry

The world is changing rapidly and so is customer support. Customer support is becoming a vital driver of customer loyalty, how a company is perceived, and how the customer chooses to do business with the brand or business. If you think your brand or business is providing your customers with exceptional customer support now, then …

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7 best time management hacks to know before you get started on your customer support or telesales role

We all have 24 hours a day. And while that seems like a lot of time, not all of us are able to make the most out of every minute of the day. Time management while spoken about a lot is not always practised. Imagine, with the right kind of time management, you can control …

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Live Chat 101: The significance and impact Live Chat has on CX

Live chat is a must-have communication tool for any business that wants to be an evolving customer-centric brand. By harnessing the potency of live chat; companies can provide quick and quality customer service, increase revenue and sales, and deliver smoother and exemplary customer experiences. Kevin Stirtz said “Every contact we have with a customer influences …

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5 Things That Drive Efficiency in Customer Experience

As these statistics show, it is of utmost importance that companies dedicate their efforts to delivering incredible customer experiences. Let’s take a look at 5 things that drive efficiency in CX.  #1 Keep a thorough track of customer service metrics and KPIsOnly through proper measurement of key performance indicators and metrics will it be possible …

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Guide to shortening your Average Handling Time without compromising on quality

As customer support agents, we are constantly faced with the pressure of delivering great services to our customers in record time. Being a support agent means befriending data and metrics as these are crucial in measuring and determining how good an agent is, how well he/she handled the customer, how effectively the resolution was achieved …

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