Customer Service

2022: Identify, hire and fill your customer support with the best talent from VOIZ

Great customer experience comes with intangibly perceived components that are an amalgamation of effort, emotion, and action. The resultant of all interactions does not just impact your customer experience but your overall brand loyalty. Each member of your customer service team must go the extra mile when required to achieve a positive result at every …

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How VOIZ is the solution to providing customer support services for companies

Customer support is a vital part of business operations that can make an impact on the overall image and reputation of the organization. The core of customer support jobs, on the other hand, is what enables the customers to interact with agents, making sure customers are greeted, treated, and valued well which directly makes customers …

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Understanding customer expectations and how you can fulfil them as a customer support agent

One of the most challenging aspects of being a customer support agent is exceeding customer expectations. According to Acquia, 66% of customers cannot remember the last time the support representatives of a company or brand exceeded their expectations. Customer expectations are difficult to meet. The higher they are, the less likely it will be for …

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Actionable ideas and measurement methods to provide first-class customer engagement

The emergence of the digital era brought with it the concept of ‘customer engagement’. That is not to say that engagement is strictly digital but it also happens through traditional channels. So what exactly does customer engagement entail? Amazon Web Services links customer engagement with loyalty and defines it as Customer engagement refers to the …

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4 ways agents can handle unexpected high call volume while keeping callers happy and satisfied

Story points-Introduction Call spikes and why it’s necessary to handle these spikes -Ways to handle:1. offer a call back service2. Encourage customers to move to chat when things are busy 3. Direct customers to self-serve 4. Work to improve average handling time and first call resolution rate. Usually, when we talk about customer service, we focus on the …

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