Knowledge base

Guide to finding the right customer support job that will suit you best at VOIZ

March 7, 2022

VOIZ is a place where call centre agents or telephone operators have the choice of being a part of the inbound and/or outbound processes by fielding incoming calls and other inbound processes and making outgoing calls to customers and sales leads respectively. As an independent agent, this customer support job does not require you to …

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Guide to shortening your Average Handling Time without compromising on quality

February 25, 2022

As customer support agents, we are constantly faced with the pressure of delivering great services to our customers in record time. Being a support agent means befriending data and metrics as these are crucial in measuring and determining how good an agent is, how well he/she handled the customer, how effectively the resolution was achieved …

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5 undeniable skills every Live Chat customer support agent must possess

February 25, 2022

Technology has changed the daily habits of consumers to a point where companies are pressured to modernize their support systems to match or exceed customer expectations. With more and more customers choosing to chat with a live support agent proves that live chat is slowly making its way as a consumer favourite in terms of …

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How do you know if your business needs a customer service BPO?

February 25, 2022

A phenomenal team for labour-intensive customer support or service is crucial in setting the seal on long term development and progress for your business or company. That said,  What exactly does a customer service BPO entail?By definition, customer service BPO is the process by which an organization or a business also referred to as the …

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Key guide to understanding ‘business process outsourcing’ in a nutshell

February 25, 2022

In today’s age of connections and highly digitized processes, the difference between a successful business and one that is not in the presence of innovative processes accompanied by suitable and deft management to complement it. From small concerns to large establishments, many businesses are choosing to outsource processes as innovative and advanced services have become …

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4 best ways you can stand out to hiring managers while you are job hunting

February 23, 2022

Making a memorable impression on recruiters or employers can have a huge impact as it can help you land the job you want. At VOIZ, there are a lot of great roles and opportunities being advertised right now, with many employers actively looking for the best candidates. Here are a few ways you can approach …

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3 myths surrounding customer support and telesales jobs that we are busting today

January 31, 2022

The telesales and customer support job industry has received a lot of flak in the past regarding job growth, employment freedom, etc. But the remote workforce has evolved to the point where all such accusations have ceased to be relevant. Here’s how we’re busting these myths!  Myth 1: customer support jobs have irregular shifts, inflexible …

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Actionable ideas and measurement methods to provide first-class customer engagement

January 31, 2022

The emergence of the digital era brought with it the concept of ‘customer engagement’. That is not to say that engagement is strictly digital but it also happens through traditional channels. So what exactly does customer engagement entail? Amazon Web Services links customer engagement with loyalty and defines it as Customer engagement refers to the …

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Everything you must know to provide first-class customer engagement

January 31, 2022

Today, a ‘purchase’ is only the beginning of a customer’s journey with your business. Customers of today require a lot more attention than they did decades ago. The average customer expects to have a two-way interaction with the brand they’re associated with, thereby establishing a relationship between the business and the customer. They appreciate genuine …

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