Today’s world of business is saturated with competition. That is why in the CX marketplace, a lot of importance is placed on customer experience as it tends to be one of the biggest assets of a brand or business when it comes to satisfying clients and creating a base of customer loyalists. According to a …
We all have 24 hours a day. And while that seems like a lot of time, not all of us are able to make the most out of every minute of the day. Time management while spoken about a lot is not always practised. Imagine, with the right kind of time management, you can control …
Research by Microsoft discovered that 54% of global customers have increased their customer service expectations that they did a year ago. To meet and exceed these expectations, brands and businesses are looking to outsource their customer service functions to process experts and a remote CX platform like VOIZ that has a steady roster of CX …
After-Call Work: Why is it important and its benefits? Read More »
Conversational AI and Chatbots are recurringly used interchangeably to expound the same thing, which to a small extent is valid but in the bigger picture, their distinctions are conspicuous and in a business context, consequential. Therefore, conversational AI and chatbots are far from being synonymous terms. Chatbots and conversational AI have never been more popular …
Conversational AI vs Chatbots: The difference and why they must never be mixed up Read More »
Support agents who are used to working remotely face their share of challenges as do support reps who have just started in their career remotely. Remote work is the need of the hour but providing positive experiences for every customer can be onerous. On an average day, your dog is barking in the corner, your …
Top 4 challenges remote customer support reps face and how VOIZ can help Read More »
We have come a long way from the first-ever telephone call made by Alexander Graham Bell in the year 1876 to the gazillion calls that are made today, every day. Customer support has evolved remarkably over the years from strictly-phone conversations to the digital omnichannel support that exists today. Most customers don’t recall their earlier …
How to Improve Customer Experience in Call Centers? Read More »
While we don’t need a particular day to celebrate women or our female working counterparts, we do want to acknowledge the wonderful work our agents have done during the course of working with VOIZ. Today, this blog is dedicated to all the women who are focused on lifting each other up, while performing in the …
4 female agents speak about how working with VOIZ has empowered them to become ‘better’ Read More »
The workload and your list of responsibilities will only get bigger and heavier. Regardless of your job or industry, there are not enough hours in a day to get everything you want to, done. And now, with the work-life balance becoming more important than ever, it is now more crucial for employees to be more …
Work smarter not harder: 4 tips on improving your productivity while working remotely Read More »
Live chat is considered to be one of the most dynamic ways to communicate and interact with customers. Companies are under constant pressure to exceed customer expectations and delight them by delivering exceptional customer experiences. Keeping that pursuit in mind, customers have responded well to live chat and the entire process it is accompanied with. …
Live Chat support 101: Here’s why customers seem to love it Read More »
The customer service ecosystem is persistently evolving. Brands and agents alike must keep up with these changes by learning from every customer and customer interaction and proactively progress to continually meet the needs and expectations of present and future customers. 5 essential elements required to build a strong and lasting customer support strategy A customer support …
5 key elements to a strong customer support strategy Read More »
