Many companies offer products at a similar value, the nature of various industries have thereby become competitive in nature. It is believed that acquiring new customers is difficult and generating repeat purchases from existing customers is also not an easy feat to accomplish. Customer service goes a long way when it comes to expanding and …
Best ways to generate revenue from your customer support Process Read More »
Your support agents can sell too. Know when? Customer service, if properly invested in can help activate a plethora of new customer acquisitions. In order for this to happen agents must be well-versed in the secrets of the trade. Here are three ways that we swear by at VOIZ, with which support agents can be …
Dealing with a difficult customer through a phone call, email, text messages, or social media; can be a challenge to bring about a positive outcome. As a customer experience agent, talking to customers and handling irate complaints is a daily task and a part and parcel of the job profile. The principle remains the same: …
5 foolproof ways for agents to deal with difficult customers Read More »
Research reveals that the industry average for the length of a client-company relationship is approximately 3 years. A good client equation tends to result in the loyalty of the business. So how exactly is customer loyalty built? We at VOIZ believe that it is all about developing relationships across all touchpoints starting with your contact …
3 effective ways in which agents help build lasting customer loyalty Read More »
Customer service is all about looking after the needs and concerns of the customers, but when we speak about Customer Experience we talk about a broader, holistic approach towards customer management. We just don’t speak about resolving queries or providing post-sale service. We talk about setting and implementing an integrated system right from the start, …
10 vital skills required to make a successful career in the CX industry Read More »
We are entering into the work-from-anywhere times. To attract CX talent, companies were providing good infrastructure with modern amenities and a hip work culture — before moving remote — are reimagining ways to keep up the employee experience and not just productivity or attrition. Let’s have a look at a day of one of our …
A day in the life of a remote CX professional from VOIZ Read More »
